IT Support Analyst jobs in Columbus, OH

Responsibilities:

• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Experience with ServiceNow

Required Skills:

• IT experience.
• Troubleshooting experience.
• Experience documenting procedures.
• Experience using ServiceNow
• Service Desk experience

Job Types: Contract, Temporary

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer networking: 1 year (Required)
• Active Directory: 1 year (Required)

Work Location: In person