IT Support Analyst jobs in Milwaukee, WI

• Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues. 
• Diagnose and resolve technical problems via phone, email, and in-person support. 
• Install, configure, and maintain computer systems, software applications, and peripheral devices. 
• Manage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-up. 
• Provide user training and support on various IT systems and applications. 
• Monitor and maintain IT inventory, including computers, printers, and other hardware. 
• Collaborate with other IT team members to identify and address recurring issues or potential improvements. 
• Assist with system updates, patches, and upgrades as needed. 
• Maintain documentation for IT procedures, support processes, and troubleshooting guides. 
• Adhere to IT security policies and practices to safeguard organizational data and systems. 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience 
• Proven experience (3 years) in IT Support, with a strong understanding of computer systems, software, and networking. 
• Proficiency in Windows and macOS operating systems. 
• Good understanding of Azure, M365 administration, networking, and server management. 
• Experience with ticketing systems and remote support tools. 
• Strong problem-solving skills and ability to work independently. 
• Excellent verbal and written communication skills. 
• Relevant certifications such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP)  
• Strong customer service orientation with a patient and professional demeanor, and the ability to communicate using non-technical language. 

• Experience with Active Directory, DNS, and DHCP. 
• Knowledge of network troubleshooting tools and methodologies. 
• Experience with virtual environments and cloud services (e.g., VMware, Azure). 
• Experience with ITIL or other IT service management frameworks. 
• Ability to script or automate tasks using languages such as PowerShell or Python. 
• Willingness to provide occasional on-site support at the Chicago office (mileage compensated). 

Thank you for considering Natures Path!