IT Support Analyst jobs in Norfolk, VA
Recently Added IT Support Analyst jobs
Corp IT Application Support Analyst
- Harbor Group Management
-
Norfolk, VA
FULL_TIME
- Application Support Analyst Description of Role: The Applications Support Analyst serves as a subject matter expert, providing technical software support to corporate and property teams by addressing requests related to our Property Management operating systems, currently using MRI Software and Yardi. The ideal candidate should have strong skills in working with applications and systems, with the capability to analyze, diagnose, and resolve a variety of software issues, from basic to complex. Responsibilities Manage and resolve incoming customer support requests that may consist of application questions or problems in the areas of product functionality, troubleshooting, and bugs/enhancements. Follow up on problems on behalf of the user and communicate progress in a timely manner Monitor and update help desk tickets in the ticket management system to track progress and resolution of customer issues Engage with customers via phone, screen sharing, ticket system and email to provide response to inquiries, concerns, and requests related to the company’s systems and applications Handle multiple priorities and customer issues in a professional manner and being able to interpret, understand and effectively resolve the question/s that the customer is asking Act as a point of contact for phone calls, emails and Help Desk process, regarding IT software issues and escalate unresolved calls/tickets to Applications Services Manager timely Notify Applications Services Manager of any trends or concerns Maintain a high degree of customer service for all inquiries and adhere to all company SOP’s in ticket resolution User setup and configuration for various in-house software applications MRI or other PM Operating system setup and configuration As needed provide after hours and on-call support Where applicable develop and create process and procedure documentation, training materials, FAQs and Knowledge Base Articles for application support processes Assist with testing new software releases Involvement in other special projects as needed IT Infrastructure and Device Management duties do not apply Education and Experience: Required High school diploma or general education degree (GED) Requirements: 1-2 years’ experience in a customer support role Help Desk or call center service experience desired Self-motivated, organized with excellent interpersonal, verbal, written communication and troubleshooting skills due to variety of groups to be working with, such as co-workers, management, and customers, must be able to exchange accurate information Ability to quickly learn complex business applications and apply this knowledge to assist end users Experience researching problems, analyzing trends and distributing findings Demonstrate complete professionalism while handling the inquiries or complaints of the clients Highly motivated achiever who gains satisfaction from providing excellent customer service Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office Valid Driver’s License Must be a team player Telecommuting not available Preferred: Working knowledge of any of the following PM operating systems preferred: MRI, Yardi, Entrata and OneSite Experienced with industry-standard PropTech systems, including solutions for fraud detection and screening, payments, insurance, and more. SQL experience preferred What We Offer: Competitive Salaries & Bonuses Medical, Dental & Vision Plans 401(k) Plan with Employer Matching Contributions Paid Personal Time & Holidays Flexible Spending Accounts Free Long-Term Disability Free Life Insurance Short Term Disability Health Savings Account with Employer Contributions Wellness Perks FinFit Health Finance Program Employee Apartment Discount Employee Referral Program Employee Recognition & Awards Employee Assistance Program Volunteer & Community Service Opportunities Tuition Reimbursement #LI-KP1
- 7 Days Ago
Computer Systems Analyst II
- United Support Services, Inc.
-
Chesapeake, VA
FULL_TIME
- United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. USS is currently seeking individuals to support the TACNET LANT con...
- 17 Days Ago
Secret IT Support Specialist
- Spectrum Comm Inc
-
Norfolk, VA
FULL_TIME
- Spectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and ResponsibilitiesAs an IT Technical Support Speciali...
- 12 Days Ago
IT Support Specialist I
- Mode5
-
Norfolk, VA
FULL_TIME
- Job Title: IT Support Specialist IDepartment: SupportLocation: Norfolk, VirginiaJob Type: Regular Full-TimeWho We AreMode5 ranked #17 in the small business category as the Best Places to Work in Virgi...
- 2 Months Ago
IT Systems Analyst
- CACI
-
Norfolk, VA
FULL_TIME
- Job Profile: Business/Systems Analysis T1JR Type: EvergreenJob Category:Information TechnologyMinimum Clearance Required to Start:SecretPercentage of Travel Required:Up to 10%Type of Travel:Continenta...
- 3 Days Ago
IT Systems Analyst V
- VTG
-
Norfolk, VA
FULL_TIME
- OverviewVTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative techn...
- 2 Months Ago
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0 IT Support Analyst jobs found in Norfolk, VA area
Help Desk Specialist
- Apex Systems
-
Hampton, VA
- Tier-1 Network Engineer Associate – Network Monitor & Help Desk Support Location: Onsite in Hampton, VA Pay: $25-$32/hou...
- 12/12/2024 12:00:00 AM
Desktop Support Technician
- Brite Consulting
-
Hampton, VA
- Brite Consulting is a management and technology consulting firm dedicated to delivering value-added services that impact...
- 12/12/2024 12:00:00 AM
HRMS Functional Support Analyst
- Abacus Service Corporation
-
Norfolk, VA
- Job Description Position: HRMS Functional Support Analyst Department: Technology Reports To: Director of ERP Services Jo...
- 12/11/2024 12:00:00 AM
PMO Process Support Analyst
- CACI International, Inc.
-
Hampton, VA
- PMO Process Support Analyst Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: TS/SCI Em...
- 12/11/2024 12:00:00 AM
Systems Analyst
- Top Secret Clearance Jobs
-
Norfolk, VA
- About the job Systems Analyst Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security c...
- 12/11/2024 12:00:00 AM
Field Support Technician
- Gromelski and Associates, Inc.
-
Norfolk, VA
- Job Description Job Description Field Support Technician Gromelski and Associates, Inc. (GAI) partners with prime contra...
- 12/11/2024 12:00:00 AM
Cyber Support Analyst
- Watershed Security
-
Chesapeake, VA
- COMPANY OVERVIEW Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security S...
- 12/10/2024 12:00:00 AM
PMO Process Support Analyst
- Top Secret Clearance Jobs
-
Hampton, VA
- About the job PMO Process Support Analyst Top Secret Clearance Jobs is dedicated to helping those with the most exclusiv...
- 12/10/2024 12:00:00 AM
About Norfolk, Virginia
According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W)
The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Support Analyst jobs
$51,268 to $63,025
Norfolk, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an IT Support Analyst do?
IT Support Analyst in Corona, CA
Stay current with system information, changes and updates.
March 23, 2023
IT Support Analyst in Milwaukee, WI
Utilize multiple procedures and processes, perform advanced and diversified technical assignments where experience is required to obtain a thorough knowledge of the work being performed and its relationship to work of related functions.
April 08, 2023
IT Support Analyst in New York, NY
Installing and configuring both Apple Mac and PC hardware and software along with diagnosing and repairing any issues.
December 05, 2022
Monitor, prioritize and respond to all user requests that come into the ticket tracking system and make sure all requests are escalated correctly.
March 06, 2023
Determine users’ needs and communicate effectively with team members to resolve issues in an efficient manner.
April 10, 2023