Description
The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact.
The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges.
This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use.
The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.
Principal Duties and Responsibilities (Essential Functions) :
Job Specifications :
Required Education and Experience :
Supervisory / Responsibility :
Individual contributor w / no direct reports
Work Environment :
This is an office position.
Position Type :
This is a regular, full-time position with frequent overtime. Must be able, available, and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.
Travel :
Travel could be up to 15% (out of town) as needed for remote support.
Physical Demands :
The physical demands described here are representative of the those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time.
Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and / or move up to 15 pounds.
Disclaimer :
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
This job description is subject to change at any time.
Barry-Wehmiller is an equal opportunity employer. M / F / D / V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and / or skills assessments.
Company : BW Corporate US
BW Corporate US
Last updated : 2024-04-04
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