IT Technical Lead jobs in Petersburg, VA

We are an award-winning supplier of outsourced technical support for small and medium-sized businesses, and we’re looking to hire a computer technician that are eager to serve our customers onsite in the Richmond and Petersburg area. Because we support hundreds of business networks, there is endless opportunity to learn how to setup/troubleshoot many different server, storage, firewall, and network security solutions. Great opportunity for internal promotion and advancement.

Wasatch I.T. exists to provide stability for businesses through strategy, security, systems, and support. But the reason why we do this is to provide every client with such extraordinary value that they can’t imagine life without us as their partner. At our core, we believe in continuous refinement in I.T., as well as in our lives & communities. We know that the more we grow, the more we can give to our customers, families and the world.

Enjoy an engaged company culture with great benefits that include insurance (health, dental, vision, life), matching 401(k), wellness programs, and competitive PTO (Paid Time Off) offerings. We also received the Best Places to Work Award for 2021 from Utah Business Magazine and again in 2023 by the Salt Lake Tribune!

Responsibilities:

The technician is responsible for handling support of service requests via phone or email as well as in office. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. This position will also require onsite work at customer locations in the Richmond, VA area.

• Exemplify the FASTER System at all times.
• Document customer issues and steps to replicate the issue that come in through phone, email, etc.
• Perform installation and configuration of software within the standards of Wasatch I.T.
• Respond or escalate managed service issues created in the ticketing system.
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Check the success or failure of disaster recovery solutions; backup and restore. Escalate to the necessary resource.
• Documentation and replication at the network level issues: WAN connectivity, LAN connectivity, and security issues.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• System documentation maintenance and review in ticketing system.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Qualifications:

One or more years of previous I.T. experience. We hire based on your ability to work with people, while learning and growing through training and experience. Wages are based on experience. Wasatch I.T. requires a background and credit check for all employees.

We participate in E-Verify.

Work Remotely: No

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• I.T.: 1 year (Required)

Ability to Relocate:

• Petersburg, VA 23805: Relocate before starting work (Required)

Work Location: In person