Land Support Agent Supervisor jobs in Lawrence, MA

The Operations Support Agent is responsible for handling a high volume of inbound and outbound calls to patients, insurance companies and other responsible parties to verify contact information, insurance coverage and insurance claim information. Strong customer service and accurate data entry skills are key components to the Operations Support Agent’s success.

ESSENTIAL FUNCTIONS

• Maintains a professional and customer-friendly manner with each account.
• Engages customers in a manner consistent with all applicable federal, state and local debt collection laws; undertakes appropriate training and certification, as required.
• Follows the appropriate scripts.
• Updates client information in a timely and accurate manner.
• Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
• Executes verbal and written directions from supervisors and managers.
• Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
• Participates in various problem-solving and decision-making activities, as required.
• Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS:

• 1 years of customer service experience preferred.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills (35 wpm).
• Basic math and writing skills.
• Bilingual/multilingual language skills desirable.
• Successful completion of a company-sponsored one-week training program.
• Must successfully pass background check required to obtain MN Debt Collector license.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent fulltime work schedule.

EDUCATIONAL REQUIREMENTS:

• High school diploma (GED acceptable) or equivalent work experience.