Business Analyst Duties and Responsibilities
· Work with stakeholders and development team to determine project scope and vision, gather and prioritize collected requirements
· Communicate changes, enhancements, and modifications verbally or through written documentation
· Ensure technology solutions align with business needs and strategic goals
· Research, document, test and leverage business solutions
· Create deliverables such as activity diagrams, use cases, user stories, entity-relationship diagrams, state transition diagrams, etc.
· Verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
· Troubleshoot and resolve complex problems utilizing knowledge of software applications and configuration
· Assist with quality assurance/testing of products and solutions
· Maintain procedures manuals and system documentation
· Develop prototypes of interfaces and attributes, as needed
· Discover and analyze existing business processes
· Analyze defined business rules and functional requirements
· Crate new, and analyze existing, business requirements documents
· Plan, schedule, facilitate, and document meetings
· Plan, schedule, facilitate, and document user acceptance testing
· Produce reports and project artifacts
· Coordinate production implementations
· Assist with the execution of organizational change management
Specific Knowledge, Skills, and Abilities
· Experience with establishing and maintaining business process workflows
· Ability to construct effective test plans and test cases
· Ability to communicate business information effectively and in writing to users and information technology personnel
· Ability to write technical documentation
· Experience working with Integrated Eligibility Systems (SNAP, TANF Medicaid)
General Knowledge, Skills, and Abilities
· Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
· Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
· Decision Making: Makes sound, well-informed, and objective decisions.
· Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
· Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
· Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
· Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly.
· Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
Job Type: Full-time
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Work Location: In person
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