Lean Manufacturing Specialist jobs in Syracuse, NY

The Sales Support Specialist is a key function that links together the field Sales Team with administrative resources. The primary responsibility of the Sales Support Specialist is to enable our sales professionals to spend more time in front of current and prospective clients. We do this by working with the sales team on pre-sales needs, converting quotes to orders and agreements and helping resolve client issues. It is crucial to ensure that our sales team and clients and prospective clients needs are responded to and resolved timely and completely.

DL Manufacturing is the industry leader in inventing, designing and building unique, patented loading dock products for Fortune 500 companies that upgrade safety and productivity. We use gifted people from Engineering, Production, Sales, Client Services, every department in the organization, to help lead the way in meeting these goals. If you are looking for more than just a job, if you are looking to be part of a talented and committed team and to make a difference at work, this is the place to be.

The Sales Support Specialist will:

• Respond to client inquiries via email & phone. Provide thorough follow-ups to client interactions.
• Manage all client transactions from quoting to order submission.
• Prepare & distribute sales quotes to clients and/or outside sales team.
• Compile sales invoices and shipping documents such as export papers & commercial invoices.
• Oversee queue of orders and emails and determine prioritization.
• Receive and address client concerns in a timely fashion ensuring client satisfaction.
• Maintain CRM database and update with new account information as needed.
• Partner with Regional Sales Managers to meet and exceed client’s support expectations.
• Deliver timely feedback to the company regarding service failure or client concerns.
• Enter sales orders timely to facilitate production workflow.

Required skills:

• High level of professionalism.
• Excellent written & verbal communication skills.
• Present personably and professionally.
• Ability to prioritize daily responsibilities & projects.
• Strong computer skills, including MS Office Suite.
• Highly organized & detail oriented.
• Ability to work independently.
• Team player in an office environment.

EOE

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person