Library Assistant jobs in Rocky Mount, NC

1. PURPOSE OF THE JOB

Responsible for providing excellent customer service to the Southeastern community in three public service areas of the library: Circulation, Floor, and Reference

2. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Staffs the Circulation Desk by welcoming patrons in a friendly manner, assisting them with basic circulation functions, and providing general information about the services offered by the library (33%)
• Maintains the circulating and reference library collections by shelving, straightening, and shelf reading (33%)
• Assists patrons at the Reference Desk by guiding them with research, teaching them how to use library resources, and helping them locate helpful research materials (33%)

3. OTHER DUTIES & REPONSIBILITIES

• Ensures Circulation and Reference desks are organized well

4. SUPERVISORY RESPONSIBILITIES

• None

5. FISCAL RESPONSIBILITY

• None

6. EXTENT OF PUBLIC CONTACT

• Constant contact with the Southeastern community and occasional contact with other institutions and guests

7. PHYSICAL DEMANDS

• Walking three floors of the library, lifting boxes, pushing book carts, and standing for extended period of time

8. WORKING CONDITIONS AND ENVIRONMENT

• Ability to work up to 29 hours a week, including evenings and Saturdays, at the discretion of the department, depending on scheduling needs, budget, and class schedule

KNOWLEDGE AND SKILLS

• Required:
  • Excellent interpersonal and communication skills
  • Excellent customer service skills
  • Ability to work well as a team
• Preferred:
  • One year library/customer service experience
  • Basic computer knowledge (eg. Microsoft Word)
  • Strong organizational skills and attention to detail
• Desired:
  • Knowledge of basic research skills
  • Ability to relate well to people in stressful situations