Loan Servicing Representative jobs in the United States

L
Manager - Loan Servicing (On-site)
  • LE2203 NewRez LLC - Servicing
  • Greenville, SC FULL_TIME
  • Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Manager - Loan Servicing is responsible for managing support operation functions within loan servicing. Responsible for overseeing the Loan Servicing team, being the single point of contact for identified clients. Direct Reports: Supervisor - Loan Servicing Team Supervisor – Inquiry Team Supervisor – Universal Team Principal Duties: Manage and supervise team of loan servicing, universal and loan inquiry team members. Monitor tasks and assignments on a daily basis and be accountable for compliance with deadlines and service level agreements. Oversee Loan Servicing inboxes and worklists, ensuring team is meeting set KPIs. Establish goals and expectations for Loan Servicing employees. Be the point of contact for identified clients and quickly respond to any requests for resolving their issues/concerns. Communicate and coordinate efforts with appropriate departments and follow through to resolution. Coordinate training for new hires. Serve as a central contact for loan servicing and help with questions within the team or from other departments. Maintain expert knowledge of all Loan Servicing processes & practices, and assist with updating written procedures Monitor work volumes, reporting on results as well as forecasting for future needs Set goals, conduct annual reviews, address training and disciplinary issues, and approve timecards and time off requests with direct reports. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience High school diploma or equivalent, required. Bachelor’s degree, preferred. 6-8 years’ finance, loan servicing, compliance, billing statement or related experience. Compliance experience required. Previous supervisory experience. Experience leading individuals. Knowledge, Skills, and Abilities Positive and helpful attitude and be able to behave as a role model when supervising and coaching team members. General management skills required, including strong organizational, communication and leadership skills (preferably in a production environment). Strong written communication skills and knowledge of the English language. Acute attention to detail, research, and problem-solving skills. Advanced understanding of Mortgage and Regulations. Excellent PC skills including knowledge of MS Word and MS Excel. Familiarity with mortgage/loan Servicing Systems. Excellent work ethic and strong sense of accountability. Short learning curve related to assimilation of new skills and tasks. Ability to multi-task as well as quickly adapt to changing work assignments. Strong analytical and problem-solving skills. Well-organized and detail oriented. Understanding of loan servicing systems. Self-motivated professional with ability to prioritize and delegate assignments. Ability to interact professionally with others. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. #LI-KO1 Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection Shellpoint Mortgage Servicing has grown to become one of America’s largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or “service”) their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again. Our mission at Shellpoint Mortgage Servicing is to deliver best-in-class portfolio performance for our clients by providing all homeowners with exceptional customer service. We recognize that our people are our greatest asset, which is why we offer the training, modern technology, and tools for you to be successful. There could not be a more exciting time than right now to join our growing team, where you can be part of the success.
  • Just Posted

C
Loan Servicing Specialist
  • Capstone Servicing Corporation
  • Cedar, TX FULL_TIME
  • Job description Job Title: Loan Servicing Specialist Job Type: Full-time Reporting To: Operations Manager and Loan Servicing Manager Required Qualifications: Bachelor’s degree (preferred) or equivalen...
  • 5 Days Ago

C
Loan Servicing Specialist
  • Capstone Servicing Corporation
  • Cedar, TX FULL_TIME
  • Job description Job Title: Loan Servicing Specialist Job Type: Full-time Reporting To: Operations Manager and Loan Servicing Manager Required Qualifications: Bachelor’s degree (preferred) or equivalen...
  • 5 Days Ago

L
Manager Performing Loan Servicing (On-site)
  • LE2203 NewRez LLC - Servicing
  • Coppell, TX FULL_TIME
  • Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
  • 26 Days Ago

C
Loan Servicing - Loan Servicing Representative - Quality Control
  • Chelsea Groton Bank
  • Groton, CT FULL_TIME
  • Loan Servicing Representative- Quality Control (NE-7) Chelsea Groton is looking to hire a motivated and dynamic individual for our Loan Servicing Department. The ideal candidate will have an entrepren...
  • 6 Days Ago

T
Loan Servicing Representative Consumer Loan Servicing
  • Teachers Credit Union
  • South Bend, IN FULL_TIME
  • Loan Servicing Representative Consumer Loan Servicing We are searching for an experienced Loan Servicing Representative Consumer Loan Servicing. South Bend, Indiana 46601 Essential Function Performs a...
  • 1 Month Ago

M
Account Representative
  • Mariner Finance Llc
  • Germantown, MD
  • Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
  • 4/24/2024 12:00:00 AM

T
Mortgage Customer Service Representative II
  • The Data Entry Co
  • Bethesda, MD
  • **Mortgage Customer Service Representative II** Albuquerque, New Mexico Compensation **Hourly rate commiserate with expe...
  • 4/24/2024 12:00:00 AM

S
Customer Service Representative - Lending Specialist
  • Security Finance
  • Washington, DC
  • DescriptionDo you thrive on making a positive, lasting impact on people ?Do you have customer service experience?Are you...
  • 4/24/2024 12:00:00 AM

L
Customer Service Representative (Loan Consultant II)
  • Lendmark Financial Services, LLC
  • Leesburg, VA
  • At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our...
  • 4/23/2024 12:00:00 AM

C
Customer Service Delivery Advocate - Washington, DC
  • Carvana
  • Gaithersburg, MD
  • We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at ...
  • 4/21/2024 12:00:00 AM

N
Member Service Representative
  • NIH Federal Credit Union
  • Bethesda, MD
  • Member Service Representative Description This opening is for our Clinical Center Branch located in the NIH Campus at *B...
  • 4/21/2024 12:00:00 AM

L
Client Service Representative
  • Latitude, Inc.
  • Reston, VA
  • Job Title: Member Service Representative (Credit Union) Location: Washington DC Must: have credit union or banking exper...
  • 4/21/2024 12:00:00 AM

T
Customer Service Representative
  • The Freedom Bank of Virginia
  • Reston, VA
  • Job Summary The Client Service Representative (CSR) handles routine transactions for clients such as cashing checks, acc...
  • 4/20/2024 12:00:00 AM

Income Estimation for Loan Servicing Representative jobs
$28,762 to $40,908