Salary Company Skills Job Openings

Loan Servicing Supervisor jobs in West Virginia

Recently Added Loan Servicing Supervisor jobs

B
Loan Servicing Specialist III
  • Bank of Charles Town
  • Charles Town, WV FULL_TIME
  • Full-Time

    Summary

    Performs administrative tasks to book and service Commercial loans, participations, renewals, and modifications, that contain a variety of complex loan structures. Performs Mortgage Escrow analysis and other various Consumer servicing tasks. All functions must be handled in accordance with established guidelines, compliance requirements, policies and procedures.

    Description

    Reports To: Loan Servicing Supervisor
    FLSA Status: Non-Exempt
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Client Service
    • Ability to meet the public well and to deal effectively with their questions or problems.
    • Knows the Bank’s products and services thoroughly.
    • Looks for opportunities to explain, promote, or sell products or services.
    • Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
    • Serves as a model of excellent customer service to other employees.
    • Identify and cross-sell Bank products suitable to the customer’s needs.
    • Handles customer complaints or questions and determines the action to be taken to remedy the situation.
    Operations/Loan Functions
    • Books commercial loans including new loans, loan renewals, modifications, Participations, and SBA loans with a variety of complex structures, collateral, rates and terms onto the bank’s core processing system, ensuring quality, completeness and accuracy corresponding to the Loan Documentation and the Loan Approval.
    • Performs system file maintenance necessary for other Commercial or Consumer loan changes as requested or required.
    • Serves as Commercial Promissory Note custodian.
    • Work with other financial institutions to ensure accuracy of participation loan transactions and balances
    • Verifies incoming loan packages are complete with all required booking information, including proper approval when necessary.
    • Utilize knowledge and experience with loan computer system and loan policy to perform Quality Control review for the booking and file maintenance of Consumer loans.
    • Take steps necessary to perfect various types of loan collateral
    • Assist the Loan Servicing Supervisor with projects and procedure updates, and by making recommendations for process changes or enhancements to the Loan Servicing functions.
    • Work with commercial doc specialists and loan officers to resolve booking and maintenance issues.
    • Ensure Commercial collateral files are updated appropriately with maintenance records
    • Handles account reconcilement for various accounts.
    • Assist and screen customer problems and direct them accordingly
    • Process Commercial loan payoffs and corresponding collateral releases
    • Prepare monthly reports for certain insurance vendors
    • Perform escrow analysis.
    • Handles force placement of insurance as needed and flood insurance monitoring
    • Review E-Oscar and handle credit bureau disputes or corrections.
    • Handles updates to expiring collateral and expiring commercial insurance reports.
    • Learn other operational duties of department in order to provide backup assistance to the department
    • Other duties as assigned
    Security
    • Maintains neat and orderly work area and ensures that all negotiables and confidential records are properly secured each day.
    • Understands role in case of disaster or robbery, whether victim or bystander, and knows proper post-robbery procedures.
    • Professional appearance that evokes the customer’s trust.
    • Adheres to all bank policies and procedures and to internal controls and system access restrictions.
    CRITICAL SKILLS
    • Self Development: pursue additional education or training to remain current, improve knowledge, and diversify skills. The capacity to cross train in other areas is particularly helpful.
    • Customer confidentiality: never reveal or divulge customer information to anyone outside of the Bank.
    • Ability to relate, get along and work well with others in a team environment.
    • Ability to adhere to BCT’s core values: Integrity, Teamwork, Growth, Customer Commitment, Community Focus
    • Analytical: Ability to apply analytical skills for the purpose of implementing JHA enhancements as they relate to loans and to implement various proposals for complex commercial loan structures in our core processing system.
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED) with at least 5 years of retail, mortgage and commercial loan servicing experience. Courses offered by the American Institute of Banking (AIB) are desirable.
    KNOWLEDGE, SKILLS, AND ABILITIES
    • Position demands a person with a pleasant and professional personality, high degree of accuracy, attention to detail, good organization skills, and excellent customer service skills.
    • Ability to understand and carry out oral or written instructions and to request clarification when needed.
    • Must have basic skills in operating a computer, adding machine and typewriter.
    • Ability to read and interpret documents such as loan documents and procedure manuals.
    • Ability to demonstrate effective written and verbal communication skills
    • Ability to answer telephones and greet public in a friendly and courteous manner.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    SMOKE-FREE WORKPLACE
    BCT is a 100% smoke-free company.
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee may regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 20 pounds; and occasionally lift and/or move up to 50 pounds.
    This job description is not designed to cover or contain a comprehensive listing of all duties/responsibilities that are required of position. Duties/responsibilities may change or be assigned at any time with or without notice.
    BCT is an Equal Opportunity/Affirmative Action Employer
    BCT supports a workforce of diversity, equity, inclusion, and accessibility
  • 27 Days Ago
Apply this Job
B
Loan Servicing Representative
  • Bank of Charles Town
  • Charles Town, WV FULL_TIME
  • Full-Time Summary Performs administrative tasks to book and service home equity, mortgage and commercial loans in accordance with established guidelines and procedures. Description Reports To: Loan Se...
  • 1 Month Ago
Apply this Job
U
Loan Technician
  • US Agriculture, Rural Development
  • Beckley, WV FULL_TIME
  • Duties Provides technical information, assistance and guidance to applicants, borrowers, lenders, and others concerning eligibility and other requirements for loans, grants, and/or loan guarantee prog...
  • 26 Days Ago
Apply this Job
P
Loan specialist
  • Poca Valley Bank
  • Walton, WV FULL_TIME
  • Responsible for all job activities related to entering new loans into the loan system, verifying accuracy of data entered and performing any maintenance required to maintain the integrity of the loan ...
  • 26 Days Ago
Apply this Job
C
Loan Operations Specialists 1A
  • City National Bank of WV
  • Cross, WV FULL_TIME
  • Summary Description Successfully performs vital functions in Loan Operations Essential Functions Track and file required documents and safeguard loan files Perform loan maintenance on core system and ...
  • 18 Days Ago
Apply this Job
O
Mortgage Loan Officer
  • Obsidian Financial Services
  • Mac Arthur, WV FULL_TIME
  • Are you over the fact that you cannot close a loan in 10 days!? Are you working for a broker that just does not come through, or a lender who would not give you the ability to broker?At Obsidian Finan...
  • 20 Days Ago
Apply this Job
View All Loan Servicing Supervisor Jobs

Loan Servicing Supervisor jobs at Popular Companies

R
Mortgage Loan Processor
  • RemX
  • Cleveland, OH
  • Job Description Job Description Direct Placement Mortgage Loan Processor 100% onsite- Cleveland, OH Growing home buildin...
  • 4/24/2024 12:00:00 AM
Apply this job
I
Mortgage Loan Processor
  • Insight Global
  • Beltsville, MD
  • Insight Global is hiring for Mortgage Loan Processors to join one of the largest homebuilding companies across the count...
  • 4/23/2024 12:00:00 AM
Apply this job
I
Mortgage Loan Processor
  • Insight Global
  • Beltsville, MD
  • Mortgage Loan Processor Location: Beltsville, MD Duration: Direct Hire - Permanent Salary Range: $50-60k Must-Haves: 1+ ...
  • 4/22/2024 12:00:00 AM
Apply this job
H
Construction Development Manager - Multi Family
  • HCC Construction Consultants & Recruiting Services Inc.
  • Charlotte, NC
  • Seeking Development Manager to manage all phases of the development of Multi Family projects in Charlotte, North Carolin...
  • 4/22/2024 12:00:00 AM
Apply this job
T
Inside Sales Specialist - Mortgage Loan Coordinator
  • Top Flite Financial, Inc.
  • Pittsburgh, PA
  • Who should apply? Qualified applicants would be local to the Pittsburgh Metropolitan area as this is an on-site position...
  • 4/21/2024 12:00:00 AM
Apply this job
T
Inside Sales Specialist - Mortgage Loan Coordinator
  • Top Flite Financial Inc.
  • Pittsburgh, PA
  • Who should apply? Qualified applicants would be local to the Pittsburgh Metropolitan area as this is an on-site position...
  • 4/21/2024 12:00:00 AM
Apply this job
R
Loan Processor
  • RemX
  • Glen Allen, VA
  • Direct Placement Mortgage Loan Processor 100% onsite- Cleveland, OH Growing home building company is looking for an entr...
  • 4/21/2024 12:00:00 AM
Apply this job
E
Senior Commercial Loan Coordinator
  • Enterprise Bank & Trust
  • Clayton, MO
  • Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
  • 4/9/2024 12:00:00 AM
Apply this job
View All Loan Servicing Supervisor Jobs

About West Virginia

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Loan Servicing Supervisor jobs
$44,182 to $49,635

Most Popular Cities in West Virginia for Loan Servicing Supervisor Jobs

What does a Loan Servicing Supervisor do?

Loan Servicing Supervisor
Performs escrow analysis, escrow disbursements for taxes/insurance and force placed insurance.
July 08, 2021
Review and analysis of mortgage servicing and mainframe systems reporting to ensure accuracy, while creating new servicing-specific reporting as needed to increase efficiency of time and resources.
June 24, 2021
Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives.
June 23, 2021
Assures optimum use of resources to achieve departmental goals and management objectives set by the Director of the department.
June 17, 2021
Monitor and manage the level of service provided to lending units, reporting to management on the results achieved monthly and taking corrective action when acceptable levels are not achieved.
May 19, 2021
Management of internal postings of customer payments and management of the T&I custodial account.
April 16, 2021
Develop, review, recommend and implement loan support process improvements.
April 11, 2021
Organized with the ability to prioritize tasks effectively.
March 29, 2021
Assist in the assessment of proposals to contract with various third party vendors and provide input pertaining to the purchase of those services.
February 25, 2021
Training employees and directing task completion by coaching employees to drive performance.
January 29, 2021