Loss Control Representative jobs in Mesquite, TX

COMPANY INTRO

Agribusiness Risk Services (ARS), is a modern claims administration and risk services company that specializes in the Farm / Ag space.  The core mission of ARS is to deliver superior value to our insurer clients and their policyholders, through niche subject matter expertise, innovative process engineering, technology, professionalism, and discipline of operation.  

ARS is seeking an experienced insurance professional to join our team in a support role and help us deliver world class and loss control services.  

Please note that while Farm / Ag experience is not required, we are seeking an organizational star with at least 5 years of administrative support experience, preferably in a claims environment. ARS will train the new employee on the nuances of the Farm / Ag space and ARS processes.

 

WHAT WE’RE OFFERING TO YOU:

• You will work in a supportive, team-driven environment, as part of a team dedicated to being the "best in the world."
• You will work in a fast-growing, modern, technology-based company, where your success will be aligned with the company’s success, and where your performance will correlate to recognition and advancement.
• You will receive a competitive compensation package, with base annual salary, annual bonus, and company-provided benefits.  You will have 100% employer-paid health insurance, generous PTO, and a 100% vested retirement plan with company match.
• You will be working in a 100% remote position, for an employer that proactively supports its employees’ comfort and safety.

PRIMARY DUTIES:

• Learn the Farm / Ag insurance business under the tutelage of the ARS team. Help ARS be “the best in the world” at what we do, and do not ever settle for mediocrity.  Use every assignment as an opportunity to learn and grow as a professional.  
• Perform with a high level of polish and professionalism, in all spoken and written communications. Complete all duties with a high degree of urgency, thoroughness, and accuracy.
• Process new claim intake and setup processes, along with assignment responsibilities as delegated.
• Deliver excellent customer service to internal and external stakeholders.  Communicate with compassion and clarity to policyholders regarding claim or inspection process expectations.  
• Facilitate incoming telephone and correspondence processes, answer and route calls, provide backup and handle messages and requests promptly and professionally.
• Review, revise, and process inspection invoices for payment processing.
• Facilitate new inspector onboarding, including documentation, data collection, and company process training.
• Process assignments to independent inspections and contractors through various portal and assignment processes.
• Research and update missing or inaccurate contact and demographic information.
• Monitor inspection progress and maintain inspection tracker status.
• Update scheduled reporting and support ad hoc reporting requests.
• Consolidate, organize, and centralize existing documentation spread among various shared drives.
• Assist with formatting training materials, process documents, and other business intelligence.
• Perform all duties within the authority granted and according to company procedures.  Escalate issues proactively if an exposure has the potential to exceed an authority limit or escalation protocol. Provide recommendations as appropriate.
• Perform all duties with a high degree of urgency.  Ensure that all tasks are properly executed on time, 100% of the time.
• Perform other duties as assigned. 

WHAT WE MINIMALLY REQUIRE - YOUR EDUCATION, EXPERIENCE, AND SKILLSET:

• 5 years of insurance administrative experience, preferably in a claims or loss control environment..
• An Associates or Bachelors degree is preferred, but not required. 
• Exceptional organization and time-management skills, with an excellent ability to effectively and independently manage a fluid workload.
• Demonstrable ability to read, interpret, and prepare professional correspondence, business reports, and office memoranda.
• Professional and polished in verbal and written communication.  Proficient in composing polished and professional written communications, including claims documents.
• Proficient with modern business technologies such as word processing and spreadsheet software.
• Excellent customer service skills, with the strong ability to resolve challenging situations with a patient and calm demeanor.  
• Excellent critical thinker and problem-solver.  Strong ability to think logically leveraging personal judgment and experience to reach appropriate determinations under pressure in the context of the facts and circumstances.

REMOTE POSITION / HOME OFFICE / TIME ZONE REQUIREMENTS:

• This is a 100% remote position. As such, adherence to remote-work best practices is required, which includes (but is not limited to) having an appropriate professional home-office set-up, with reliable high speed internet. The space used for the office must be a separate enclosed room with a door that closes and that has professional decor appropriate for video conferencing.
• As this is a remote position, candidates may live anywhere in the United States. However, working either EASTERN or CENTRAL time business hours is required.

ABOUT OUR CULTURE:

We demand excellence from ourselves and those around us; we work accurately and thoroughly and with a great sense of urgency.  We are exceptional critical thinkers and creative problem solvers; we contribute cheerfully to the ARS environment of collaborative brainstorming and respectful debate; we love to explore and experiment; we are comfortable asking for help and occasionally blazing a trail in a wrong direction -- just as long as we pivot fast and appropriately, and become tougher and smarter as a result; we love to learn and grow both professionally and as human beings; we believe in science-based truths, and that there is no such thing as an alternative fact.

MORE ABOUT US:

ARS is a wholly-owned subsidiary of ARU, a world leader in developing and distributing specialty specialty insurance products. ARU was founded on principles of creativity and innovation, with a goal to use expertise, engineering, and new technologies to disrupt the legacy marketplace. ARU’s core mission is to deliver a superior experience to its policyholders, while also maintaining sustainability and consistency writing historically-challenging classes of business. To do so, we build and deploy 100% proprietary insurance products, we invest heavily in property loss prevention engineering and research, and we develop home-grown software and other technology. We also focus on collaborative broker and policyholder relationships, which allow us to deliver shared victories for all stakeholders. ARU is part of the Accelerant Insurance family: https://accelins.com/