Machine Tool Cutting Operator/Tender sets-up and operates a machine that cuts metal sheets. Requires 0-2 years of experience in the field or in a related area. Being a Machine Tool Cutting Operator/Tender is familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Additionally, Machine Tool Cutting Operator/Tender performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is expected. (Copyright 2024 Salary.com)
Technical Cutting Tool Support Specialist
Join Heule Tool Corporation, a leader in innovative cutting solutions for the manufacturing industry, and contribute to our mission of delivering precision and efficiency. We are seeking a dedicated Technical Cutting Tool Support Specialist to provide expert technical assistance, shaping the future of machining processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Act as the main contact for technical support and inquiries related to our cutting tool products.
· Provide both remote and on-site assistance to customers, troubleshoot issues, optimize tool performance, and offer tailored solutions.
· Lead training sessions on the correct usage, maintenance, and care of our cutting tool products.
· Work closely with the sales team to explore opportunities for product enhancements or customizations, driven by customer feedback.
· Record and analyze customer interactions in our CRM system to inform trends and engineering feedback.
· Keep abreast of industry trends, machining technologies, and competitive products to ensure our market edge.
· Note: This job description is subject to updates in duties, responsibilities, and activities at any time with or without notice.
QUALIFICATIONS / REQUIREMENTS
· Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or related field; relevant experience may also be considered.
· Minimum of 2 years in technical support, preferably within the cutting tool industry.
· Deep understanding of machining processes, tool applications, and CNC programming.
· Excellent problem-solving abilities and expertise in troubleshooting complex technical issues.
· Exceptional communication and interpersonal skills, capable of effectively conveying technical details to diverse audiences.
· Detail-oriented and highly organized, able to manage multiple tasks and customer inquiries simultaneously.
· Willingness to travel occasionally for on-site customer support.
· Proficiency in Microsoft Office and CRM software; knowledge of specific systems is a plus.
Bilingualism in English and Spanish is beneficial
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person