Mail Server Administrator administers and maintains the organization's email system(s). Monitors server performance and mail routing. Being a Mail Server Administrator creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Additionally, Mail Server Administrator monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users. Requires a bachelor's degree. Typically reports to a manager. The Mail Server Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Mail Server Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Analyze and resolve complex problems associated with server hardware, applications, and software integration.
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