Managed Care Finance Director directs and oversees all policies and procedures for the financial and data operations of managed care contracts. Manages contracts, negotiates and sets rates, and reviews reimbursement levels and managed care agreements to ensure that proper payment practices are utilized. Being a Managed Care Finance Director implements processes that encourage and inform the organization how to increase levels of reimbursements. Requires a bachelor's degree. Additionally, Managed Care Finance Director typically reports to top management. The Managed Care Finance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Managed Care Finance Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Description
The Customer Care Manager is responsible for oversight of the Customer Care After Care and Reception departments and serves as customer advocate on Amur Equipment Finance management team. The Manager influences a customer-centric focus within the Customer Care department and the organization. Manager ensures staff are trained on procedures as well as customer
service skills and administers company policies in a way to provide superior customer service. The
Manager proactively recommends enhancements that support an improved customer experience, which
could include identifying training, suggesting process changes, and implementing an online solution that
will enhance how quickly Customer Care Specialists locate information to resolve customers’ requests.
Serves as escalation point to resolve issues or questions with a customer; pacifies upset customers in a
professional, courteous manner. Works closely with other departments within Amur Equipment Finance to
inform Collections, Sales, Accounting or Credit of subjects that are reoccurring, trends, a possible default
or potential lead, and recommend/develops potential solutions.
This position will be in our Grand Island, NE office with the option to work Hybrid.
Key Responsibilities
Document Approvals
Decision Making
Staff Management & Work Environment
Process Improvement
Requirements
Requirements
Required Education and Experience
Competencies
Supervisory Responsibility
This position will have a direct supervisory responsibility for approximately six employees, and will serve
as the lead trainer and mentor for new customer care representatives. Interviews and hires staff,
evaluates performance of employees and conducts yearly review or any necessary disciplinary action
including terminations.
Work Environment
This job operates in a professional office setting. This role routinely uses standard office equipment such
as computers, phones, and copy machine with scanner, filing cabinets and fax machines. May require
training of new software systems or learning upgraded software programs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. The employee is required to talk or hear; may be
necessary to stand, walk, handle, or reach with hands or arms. This is largely a sedentary role; however,
some filing is required, calling for the ability to lift files, open filing cabinets and bend or stand on a stool
as necessary. The team member frequently is required to walk. The team member is occasionally
required to pack and move files or boxes as well as lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust
focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Position Type and Expected Hours of Work
This position may have access to confidential information. Background check is required for this position.
This is a full-time position. Days and hours of Amur Equipment Finance are Monday through Friday, 8:00
a.m. to 5:30 p.m. Flexibility to occasionally stay late to meet business needs.
Travel
Travel may be necessary from time to time for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice
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