Managed Care Provider Relations Manager jobs in Toledo, OH

Description

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

 Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

•  Advise supervisors and managers on identifying, evaluating, and resolving employee performance issues. Guide managers and supervisors on administering progressive discipline. Ensure consistent treatment of employees and provide coaching to managers on the corrective action process. Review and edit Employee Counseling Notices prior to delivery to employees.
• Conduct prompt and thorough investigations of employee complaints and make recommendations on appropriate resolutions in accordance with company policy, practices, and procedures. Will work with managers and employees to resolve diverse employee relations issues such as harassment, discrimination, etc. Consistently document investigation and results.
• Advise employees and management on the interpretation of personnel policies, programs, and procedures. Communicate and ensure understanding by managers and employees of relevant laws and regulations and answer non-standard questions by managers and employees as needed.
• Provide advice, consultation, and guidance to support a positive employee relations environment.
• Review and assist managers with the content of performance evaluations, including coaching managers in delivering effective feedback to successfully complete performance evaluations. Ensure probationary and annual performance evaluations are completed in a timely manner.
• Assist in, manager onboarding training relating to all areas of Human Resources.
• Conduct ongoing employee surveys, including engagement surveys, stay interviews and exit interviews. Run monthly and quarterly reports. Analyze information to identify recurring themes and areas to address.
• Completes unemployment claims processing and coordinates information processing with the various States where the company does business.
• Assist with other Human Resources and Talent Acquisition initiatives as assigned.

Requirements

Qualifications:

• Combination of education and experience equal to bachelor’s degree in human resources or related field.
• PHR certification designation or the ability to attain such professional status within one year of hire.
• 2-4 years of progressively responsible experience in the Human Resources field.
• Demonstrated skills in researching and/or resolving employee relation situations, including investigation techniques.
• Knowledge of applicable state and federal employment and labor laws and government compliance requirements.
• Strong presentation skills and facilitation experience.
• Demonstrated proficiency with desktop computers, a working knowledge of the MS Office Suite of software, and the ability to use a broad range of job-related software including presentations applications.

It's not expected that any single candidate would have expertise across all these areas. If you believe you meet a majority and are excited to learn what you do not already know, Please Apply!

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”