Manager, Customer Development jobs in Olympia, WA

About NestEd Center for Development

NestEd Center for Development is a nonprofit organization committed to supporting children with trauma and disabilities by offering comprehensive evaluations, training, and consultation services grounded in the Neurodevelopmental Model. We emphasize providing families with a seamless, supportive, and consistent experience throughout their journey.

Position Overview

NestEd Center for Development is seeking a dedicated Case Manager to provide consistent and long-term support to families navigating the complexities of special education systems. The ideal candidate will have expertise in special education rights and laws, with a strong commitment to building enduring relationships with families to ensure continuity of care and advocacy. This position requires a minimum five-year commitment to maintain a consistent and supportive experience for the families we serve.

Key Responsibilities

• Serve as a long-term advocate and guide for families, ensuring they receive consistent and expert support throughout their child’s educational journey.
• Provide in-depth guidance on special education rights and laws, including IDEA, Section 504, and ADA, helping families navigate the educational system with confidence.
• Represent and support families during IEP, 504 Plan, and other school-related meetings, advocating for services tailored to each child’s needs.
• Collaborate with multidisciplinary teams to translate evaluation findings into actionable educational and therapeutic recommendations.
• Build and maintain trusting relationships with families, schools, and other stakeholders to ensure clear and collaborative communication.
• Monitor and follow up on the implementation of educational plans to ensure compliance and effectiveness.
• Stay informed on changes in special education laws, policies, and best practices, sharing relevant updates with clients and the NestEd team.
• Create and deliver resources, workshops, and training sessions for families and professionals to empower them in understanding and advocating for their rights.
• Maintain meticulous documentation of case activities, ensuring confidentiality and adherence to ethical standards.

Qualifications

Required:

• Bachelor’s degree in Education, Special Education, Social Work, or a related field.
• Comprehensive knowledge of special education laws, including IDEA, Section 504, and ADA.
• Minimum of three years of experience in case management, advocacy, or a related field.
• Strong interpersonal skills with a focus on building long-term, trusting relationships.
• Commitment to a minimum five-year role to provide families with continuity and consistent care.
• Exceptional organizational skills and attention to detail.

Preferred:

• Master’s degree in Special Education, Social Work, or a related field.
• Experience working with children and families experiencing trauma or complex disabilities.
• Familiarity with the Neurodevelopmental Model and its application in educational systems or interest in Dr. Bruce Perry's work.
• Bilingual skills are a plus.

Key Competencies

• Advocacy and negotiation skills to ensure children receive equitable educational services.
• Empathy, patience, and cultural competence in working with diverse families.
• Ability to manage multiple cases efficiently while maintaining consistency in service delivery.
• Strong collaboration skills to bridge gaps between families, schools, and other systems.

Compensation

Competitive salary based on experience, with opportunities for professional development.

How to Apply

Interested candidates should submit a resume, cover letter, and two professional references to nestedcenter@gmail.com. Please include "Case Manager Application" in the subject line.

Job Types: Part-time, Contract

Pay: $30.00 - $35.00 per hour

Expected hours: No more than 5 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work Location: Hybrid remote in Lacey, WA 98516