Reporting to the Vice President of Operations, the Strategic Sourcing (Talent
Acquisition) Manager will execute the iTi's procurement strategies and ensure
the integrity of business processes in acquiring all Goods and Services needed
for Interpretation, Translation, Marketing, Sales and other departments. The
individual will source Professional Services, multilingual linguists
(interpreters), translators, video and audio specialists, and other resources
required to serve internal and external customers effectively within iTi's
contract terms and conditions by ensuring on time, on budget, and quality-based
project delivery.
The core responsibility of the Strategic Sourcing (Talent
Acquisition) Manager is
to validate resource requirements, identify and evaluate requirements,
coordinate and negotiate contracts with multilingual linguists (interpreters)
other suppliers, and expedite where necessary. The individual will coordinate contracting
activities with other departments and functions to acquire resources cost-effectively
and timely.
The Strategic Sourcing (Talent
Acquisition) Manager will facilitate, cross-train
and be conscious of various departments, gain in-depth knowledge of their needs
and processes to recruit and source the right resources. He/ She will be the
key liaison between suppliers (individuals and third party), language
interpreters, and the iTi operations and marketing teams.
The individual will be responsible for successfully
providing ITI experience for internal and external customers, vendors, and
partners. This person needs to model and act in accordance with iTi's mission,
vision, and core values at all times.
THE FOLLOWING KEY DUTIES AND ACCOUNTABILITIES ENSURE THE CRITICAL
SUCCESS OF THIS POSITION
15% - Develop talent
and resources acquisition strategy to identify all departments' short-term and
long-term needs and promptly develop execution plans to procure the services.
- Assist the director of operations in reviewing the strategic
plans of all departments and prioritize the needs for linguists(interpreters),
translators, video and photographers, marketing companies, designers, and other
services, etc
- Collaborate with business leaders to design, develop,
communicate and implement an effective talent and services acquisition strategy,
processes, and policy
- Understands business objectives and ongoing workforce
plan/resource needs by developing collaborative relationships and becoming a
trusted advisor to key stakeholders, including hiring managers, business
leaders, department managers, and HR management.
- Work effectively with all levels of the organization,
including senior management, department managers, and operational staff, with
minimal oversight to ensure all their talent and service needs are met timely
- Maintain and have a working knowledge of current quality
systems, procedures, material and services knowledge, and requirements as they
pertain to the procurement of services and Talent Acquisition
- Measure and monitor existing and develop new Objectives and
Key Result areas and associated metrics
- Provide market data and analysis to support annual long and medium-term
strategic business planning processes
- Develop Supplier Relationship Management (SRM) programs for
critical suppliers, including ongoing reviews based on the Key Results approach
while maintaining solid relationships with other suppliers to make iTi a
Customer-of-Choice.
50% - Identify
and recruit multilingual linguists (interpreters) and source services for
Translation, Call-center, and Marketing departments to meet their ever-growing
needs
- Leverage your creativity to shape and develop the recruiting
strategy to grow our network of independent consultants. Use your outstanding
people appraisal and assessment skills to ensure high expertise and depth in
our network.
- Launch plans to identify the best independent consultants to
support our clients, ensuring high quality, impact, and results.
- Lead the effort in building strong relationships with our
independent consultants, Client Service Partners, and services providers
- Work closely with the requesting department managers and
others to clearly understand their requirements to provide early input into the
sourcing process; research supply options, and sourcing candidates
- Proactively work with sales and other departments and
leadership team to understand upcoming new contracts and ensure that linguists
for all forecasted languages are screened and onboarded on a timely basis
- Ensure that the supplier database is always up to date and
complete with all required linguists' and services providers’ information and
pricing details
- Organize and prioritize daily workflow to ensure that all
deadlines are met, and the company goal of 98.5% fill rate is achieved
- Coordinate with department managers and others to identify
and prioritize video and audio specialists, copywriters, content writers,
publishers, and any other resources that are required from time to time
- Manage the procurement of services on behalf of the company
or for specific clients
- Negotiate terms and rates, ensuring that you secure the best
possible rates in line with the company's sourcing policy.
- Successfully negotiate to maximize cost-effectiveness for
iTi and its clients
- Build, maintain, and manage supplier relationships and keep
up good communications
20% Lead and
ensure that all linguists(interpreters) and vendors are screened and onboarded
while ensuring that all iTi supplier compliance requirements are met 100% of
the time.
- Develop and maintain excellent relationships with suppliers
and vendor partners and liaison between them and iTi.
- Proactively engage the marketplace to identify innovative
supplier offerings, develop company leverage, understand key cost drivers, and
mitigate risk.
- Manage, measure, and improve cost competitiveness through
capital cost and execution hours reductions while ensuring continuous supply of
high-quality services to achieve the lowest “Total Cost” to iTi and increase
company cash flow and profitability
- Communicate with different stakeholders to solve systemic
operational issues and engage suppliers at a strategic level
- Negotiate strategical supply agreements and standardized
contracts with suppliers to lower costs, ensure supply, and eliminate sole or
single source situations
- Utilizing and reinforcing the Global Strategic Sourcing
processes and documents defined in the Business Management System (BMS).
- Identify, screen, and qualify new linguists and suppliers to
fill supply chain gaps, improve performance, and increase backup options for
cost management and high fulfillment targets
- Ensure that all credentials of the linguists are screened,
verified, and documented.
- Administer language proficiency exams and ensure that all
linguists meet the iTi standards
- Ensure completeness and accuracy of all documents, including
legal, state, and federal law compliance forms and data
- Ensure all vendor agreements and pricing details are
negotiated, approved, and documented promptly
15% Lead the Talent
Acquisition team and focus on the continuous improvement effort to enhance the procurement
process, vendor quality, and client satisfaction
- Recruit, retain, and develop outstanding Talent Acquisition
Coordinators by providing direction, leadership, and management to ensure clear
roles, responsibilities, goals, and objectives.
- Lead and manage the Talent Acquisition coordinators to
ensure desired objectives, key result areas, and functional metrics are
achieved
- Maintain professional growth and development through
seminars, workshops, continuing education, and professional affiliations to
keep abreast of the latest trends in Services Management and the Supply Chain
- Engages team members in growth and development discussions
and facilitates ongoing development action plans.
- Assess core working processes for continuous improvement,
identify and fill gaps, and share best practices throughout the team and other
departments.
- Provide strategic advice, coaching, and guidance to departments,
HR team, and key stakeholders
- Influence key stakeholders to align expectations to the
external marketplace
- Participate in continuous improvement efforts, including
daily and weekly huddles (4DX sessions)
- Gather and monitor supplier performance data for quality,
service, cost, and identify improvement opportunities
- Continuously strive to improve and document all relevant
procedures and work instructions to increase the productivity of all suppliers
and vendors
- Suggest, discuss, and implement creative and innovative
solutions to attract linguists to become part of the iTi vendor database and
actively accept assignments
- Perform cost analysis and volume planning for significant services
and products (e.g., materials, equipment, and services)
- Develop new supply sources where vendors and suppliers are
no longer competitive. May recommend cost-saving proposals
- Identify areas of potential cost reduction and analyze the
impact of pricing changes for linguists and services providers
Benefits
Why you are excited about
us:
At
iTi, we take pride in the relationships cultivated with both our clients and
employees. We have created a company culture that is 100% focused on our
clients and employees, 100% of the time. With our greatest assets onboard, our
people, we have the capabilities of a large company with the flexibility and
familiarity of a small, family business.
iTi’s
vision is to cultivate a dynamic workplace of engaged individuals motivated to
deliver an exceptional, 100% client centric customer experience.
We work together toward accomplishing this vision by following our core values:
· Client-Centric
· Team
· Innovation
· Expertise
· Integrity – at the core of everything we do
Here at iTi, we are a not only a team – but a
family dedicated to empowering each other every day. Innovation and continuous development
within our team is always encouraged and expected, leading to limitless
opportunities. Our expertise in providing multicultural language
solutions for our customers within our services in collaboration with our
forward-thinking culture fosters personal integrity and leading-edge
improvement, creating a positive impact – on a global level.
If
you’re seeking to work side-by-side with dedicated professionals who are
committed to our vision and values, who actively encourage, inspire, and
support each other, rise along with us at iTi. Additionally, iTi offers a
competitive benefits package! Including but not limited to: Gym Memberships,
On-Demand Telehealth and Therapy Options, Discounts on Childcare Services,
Travel Discounts, Adoption Assistance, Personal Training and Development
Opportunities, and many more! Inquire with a member of our People Operations
Team for more information.
Be
a part of building next-generation multi-cultural language solutions with our
team each and every day!
iTi,
Inc. is an equal opportunity employer. All employment decisions are made
without regard to race, color, age, gender, gender identity or expression,
sexual orientation, marital status, pregnancy, religion, citizenship, national
origin/ancestry, physical/mental disabilities, military status, or any other
basis prohibited by law. EOE, M/F/D/V