Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
```Job Overview:
We are seeking a highly organized and detail-oriented Service Administrator to join our team. As a Service Administrator, you will be responsible for providing administrative support to our service department and ensuring smooth operations. If you have excellent organizational skills and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Answer incoming calls and direct them to the appropriate department or individual
- Greet visitors and provide them with necessary information
- Schedule appointments and maintain calendars for service technicians
- Assist in preparing service quotes and invoices
- Maintain accurate records of service orders, warranties, and customer information
- Coordinate with other departments to ensure timely completion of service requests
- Manage office supplies inventory and place orders as needed
- Assist in organizing and maintaining files, both physical and electronic
- Perform general administrative tasks such as data entry, typing, and filing
Skills:
- Strong administrative skills with attention to detail
- Proficient in using office software such as Microsoft Office Suite (Word, Excel, Outlook)
- Experience with phone systems and handling multiple phone lines
- Excellent customer service skills with the ability to handle inquiries and complaints professionally
- Previous experience as a personal assistant, medical receptionist, or in a similar role is a plus
- Familiarity with order entry processes is preferred
- Ability to prioritize tasks and manage time effectively
If you are looking for an opportunity to contribute to a dynamic team and play a crucial role in supporting our service department, please submit your application. ``
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
Ability to Relocate:
Work Location: In person
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