Market Research Specialist jobs in Tacoma, WA

About the job

The Warranty Administrator is responsible for managing the warranty and service contract processes for the Hyundai Service Department to ensure timely and accurate submissions are made, and applicable payments are received.

Responsibilities

• Reviews and maintains warranty and third-party service contract payments and related schedules, with up-to-date notes, and submits them monthly to the Accounting Department for review.
• Ensures Technicians are properly recording, on the Repair Order, any stories and actions are taken in completion of the repair, to ensure payment and to reduce the potential for charge-back and/or warranty audit. Report any Technician issues and shortcomings to the Service Department Manager.
• Serves as the liaison between the Hyundai Service Department and the franchisors or other parties for warranty/service contract audits or inquiries in coordination with the Service Manager.
• Code warranty claims using labor operations codes and submit claims to the factory and CNA (after-market warranty products) for payment. Rejected or modified claims shall be reviewed, with appropriate corrective action taken, and resubmitted for approval.
• Qualifications
• High School Diploma or Equivalent
• 2-4 years of previous experience in Warranty Administration in the Automotive Industry
• Effective Communication Skills
• Ability to learn and use software provided by the dealership
• Must obtain and retain required manufacturer certifications.

Job Type: Full-time

Pay: $21.42 - $25.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Warranty Administrator: 4 years (Preferred)
• Automotive Industry: 3 years (Preferred)

Work Location: In person