Marketing Campaigns Manager jobs in Providence, RI

Member Service Manager - Remote

We are seeking an accomplished Member Service Manager to enhance our service delivery and member engagement across the New England region. This fully remote role requires candidates to be based in Massachusetts, Rhode Island, or Connecticut and will involve travel within the area.

As a pivotal member of our team, you will foster strong relationships with member organizations, effectively communicating our diverse array of business-related goods and services. This position is tailored for a driven professional who prioritizes member satisfaction and excels in providing exceptional service experiences.

Key Responsibilities

• Build and maintain relationships with member organizations, ensuring satisfaction and expanding service utilization.
• Engage in proactive communication with members and suppliers, addressing their inquiries with care and professionalism.
• Oversee the administration of member service programs, ensuring all members and suppliers receive their entitled benefits.
• Support the organization's enrollment and retention objectives by meticulously tracking and resolving member inquiries.
• Formulate and execute strategic sales plans aimed at engaging current members and attracting new prospects.
• Analyze data and trends to offer strategic recommendations that enhance member satisfaction and drive long-term retention.
• Utilize various member service tools and software to efficiently manage inquiries and direct them to appropriate resources.
• Conduct surveys to gather member and supplier feedback, using insights for continuous improvement.
  
  

Required Skills

• A Bachelor's Degree in Marketing, Management, or a related field.
• Proven experience in a member-focused environment, emphasizing customer engagement and satisfaction.
• Exceptional written and verbal communication skills.
• A strong commitment to customer service excellence.
• Meticulous attention to detail with the ability to manage multiple priorities effectively.
• An analytical mindset, comfortable with data analysis to inform decision-making.
• Familiarity with database management for reporting and data collection.
• A collaborative approach to building relationships internally and externally.
• Ability to work independently while aligning with organizational goals.
• Proficiency in Microsoft Office Suite, specifically Excel, PowerPoint, and Word.
  
  

Career Growth Opportunities

Joining our organization provides a unique chance to develop your professional skills within a member-centric environment. Your ability to influence member satisfaction and retention can lead to meaningful career advancement and professional development.

Company Culture And Values

We pride ourselves on fostering a collaborative and supportive workplace where member satisfaction is our top priority. Our culture emphasizes teamwork, innovation, and a commitment to delivering high-quality service.

If you are ready to embark on an impactful career journey with us, we invite you to submit your resume, including your city, state, and zip code, for consideration.

Employment Type: Full-Time