Medical Writer jobs in Grand Rapids, MI

We are seeking a skilled and customer-focused Service Writer to join our team. The Service Writer is responsible for providing exceptional customer service while accurately diagnosing and estimating vehicle repairs. This role requires a strong understanding of vehicle maintenance and a passion for delivering top-notch sales and service experiences.

Duties:

- Greet customers promptly and engage in friendly, professional conversations to understand their vehicle needs and concerns.

- Conduct thorough vehicle inspections to identify necessary repairs, including oil changes and other maintenance tasks.

- Utilize extensive knowledge of vehicle maintenance and repair to diagnose and estimate repairs accurately.

- Provide clear and concise explanations of repair options to customers, including the benefits of specific services.

- Develop and present detailed estimates to customers, highlighting any additional services that may be necessary.

- Use sales skills to upsell and promote additional services and products to customers.

- Ensure all estimates are complete, accurate, and meet company standards.

- Maintain a high level of customer satisfaction by delivering exceptional service and ensuring customer expectations are exceeded.

- Stay up-to-date on the latest vehicle technologies, including air brake systems, to provide the best possible service to customers.

- Collaborate with mechanics and other team members to ensure seamless communication and efficient workflow.

- Meet and exceed sales targets, contributing to the success of the service department.

- Continuously improve processes and procedures to increase customer satisfaction, sales, and profitability.

Qualifications:

- High school diploma or equivalent required.

- Prior experience in a service writer or related role is preferred.

- Strong knowledge of vehicle maintenance and repair, including experience with auto body repair and oil changes.

- Excellent customer service and sales skills.

- Ability to work in a fast-paced environment and meet deadlines.

- Valid driver's license and clean driving record.

- Ability to lift up to 50 pounds and work in a physical environment.

- Ability to pass a background check and provide proof of insurance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

Work Location: In person