Membership Director jobs in Fort Lauderdale, FL
Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Membership Director jobs
- YMCA
-
Fort Lauderdale, FL
FULL_TIME
-
The Membership Operations Director is a management position that is accountable for membership engagement driving unit growth from improved retention. They ensure that the team meets/ exceeds term goals, supports sales and net unit growth every month, in line with Membership Sales and Association goals. Also, ensuring the Membership experience is a quality experience.
Essential Functions / Job Duties:
- Manages the schedule / supervises Member Service Representatives – staffing for the needs of the operation, to align with association labor hours.
- Is the first point of contact for all customer related issues and has the responsibility to control the outcomes of the issues by providing a good experience and a solid outcome.
- Heavily promotes all YMCA program registration, retention and engagement promotions.
- Performance is based on achievement of team goals, member engagement, retention and overall revenue growth in membership and the overall support of program growth.
- Contribute and implement innovative ideas to improve membership operations and ensure the experiences are positive and solution based.
- Ensures that Membership Service representatives maintain a professional safe and clean environment at the Membership desk by following the YMCA of South Florida’s safety rules and practices.
- Responds to incidents / accidents following the YMCA of South Florida protocols.
- Reports incidents / accidents to AED of Membership and Risk Management.
- Participates in Annual Community Campaign and events.
- Maintain professional safe and clean environment in member services areas.
- Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
Qualifications, Skills and Abilities / Position Requirements:
· High School degree or equivalent.
· Minimum of 3 years of customer service or sales experience.
· Minimum of 3 years of supervisory experience.
· Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
· Ability to work independently, and as part of a team.
· Ability to multi task and meet deadlines in a fast pace environment.
· Organized and detail-oriented.
· Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
· Must demonstrate a strong desire to serve others and give back to our community.
· A professional, goal driven, self-motivated leader with a positive attitude.
· Ability to problem solve.
· Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
· Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance.
· Excellent computer skills and experience with standard business software (e.g. Microsoft Excel and Word).
· Must be able to work flexible hours including evenings, weekends, and holidays.
· Ability to respond to safety and emergency situations.
· Bi-lingual, English and Spanish language a plus
· CPR/First Aid and AED certified within 90 days of employment.
Time Management
- 95% of focus is on engaging and retaining members in the family center.
- Works 5 – 10 hours per week on the membership desk
Position Profile:
- Outgoing personality enjoys interacting with people.
- Ability to stay calm in stressful situations.
- High level of patience.
- Has the ability and creativity to navigate difficult conversations.
- 18 Days Ago
- YMCA
-
Fort Lauderdale, FL
FULL_TIME
- The Membership Sales Director Is responsible for leading sales and acquisition of new membership units and delivering a strong customer experience to retain units. Under direction of the District Memb...
- 20 Days Ago
- YMCA of South Florida
-
Fort Lauderdale, FL
FULL_TIME
- The Membership Operations Director is a management position that is accountable for membership engagement driving unit growth from improved retention. They ensure that the team meets/ exceeds term goa...
- 15 Days Ago
- Pier Sixty Six
-
Fort Lauderdale, FL
FULL_TIME
- Overview South Florida’s beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the...
- 1 Month Ago
- Powerhouse Gym Fort Lauderdale
-
Fort Lauderdale, FL
FULL_TIME
- Responsibilities:- Develop and implement strategies to attract new members and retain existing ones- Conduct sales presentations and negotiate membership agreements- Build and maintain relationships w...
- 2 Days Ago
- YouFit
-
Sunrise, FL
OTHER
- Job Details Job Location: 6439 Sunrise Univ Dr - Sunrise, FL Position Type: Full Time Salary Range: Undisclosed DescriptionYour Purpose: The Membership Advisor will be responsible for sourcing new pro...
- 7 Days Ago
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0 Membership Director jobs found in Fort Lauderdale, FL area
- M.S. Walker, Inc.
-
Fort Lauderdale, FL
- M.S. Walker Brands is seeking a passionate, collaborative, creative, and established territory sales leader with the abi...
- 4/26/2024 12:00:00 AM
- Henderson Behavioral Health
-
Fort Lauderdale, FL
- Job Description Job Description Case Manager – Broward, Palm Beach, Treasure Coast Job Description Henderson Behavioral ...
- 4/26/2024 12:00:00 AM
- Henderson Behavioral Health
-
Fort Lauderdale, FL
- Job Description Job Description Psycho-Education Group Facilitator - Broward County Henderson Behavioral Health is curre...
- 4/26/2024 12:00:00 AM
- Henderson Behavioral Health
-
Fort Lauderdale, FL
- Job Description Job Description Psychiatrist/ Medical Director : Broward, Palm Beach, Treasure Coast Job Description: He...
- 4/26/2024 12:00:00 AM
- TransPerfect
-
Miami, FL
- Who We Are Do you want to work for the global leader in the language services and technology industry? Are you intereste...
- 4/24/2024 12:00:00 AM
- Henderson Behavioral Health
-
Fort Lauderdale, FL
- Job Description Job Description Therapists/Clinicians- Broward, Palm Beach, Treasure Coast, Brevard Henderson Behavioral...
- 4/23/2024 12:00:00 AM
- YMCA of South Florida
-
Hallandale, FL
- The Member Services Representative Is the face of the YMCA and Is responsible for leading by example and providing servi...
- 4/22/2024 12:00:00 AM
- YMCA of South Florida
-
Miami, FL
- The Member Services Representative is the face of the YMCA and is responsible for leading by example and providing servi...
- 4/22/2024 12:00:00 AM
About Fort Lauderdale, Florida
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