Membership Manager jobs in Carlsbad, CA

Overview

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Golf and Membership Sales Manager is responsible for maximizing revenue generating opportunities throughout the club and golf operation, along with promoting and implementing sales strategies to attract new club members and retain existing ones.

Strong knowledge and passion for the golf and club industry, and excellent communication skills are important for success in this role.

Responsibilities

• Must be able to demonstrate a track record of achieving and exceeding sales goals.
• Lead inbound sales efforts associated with leisure golf travel, corporate group outings, local corporations, 3rd party distribution and membership inquiries.
• Lead outbound sales efforts by utilizing Sale Contact Management system (FDC) and Membership CRM tools to reach out to prospective club members and golf and club travel prospects.
• Expand lead generation by staying visible and relevant to local business and partners.

• Promote the club at local and community events to support new membership and golf event sales.
• Manage and oversee strategy for all 3rd party distribution.

• Analyze overall monthly golf operation financial performance and provide summary report with recommendations to improve long term pricing and yielding strategies.
• Support Golf, Membership and Club Directors with golf administration and reporting (as needed)
• Responsibilities may require up to 10% travel.
• Effect meaningful and productive communication between sales, resort and golf operation.
• Attend required meetings, as needed.

• Assist with member roster changes for additions and cancellations with membership team.   Assist with all reports to help capture a clear picture of membership changes and reports.
• Gather information and help support Member e-blast communications/ Club    marketing.
• Work with membership team to Establish RSVP lists for member events attended by prospective members. greet and check in members at Prospective Member Parties. Maintain accurate RSVP lists for club events & ensure attending members are charged correctly to their member accounts.
• Assist in all processes and administrative coordination of For Sale List, Processing membership updates.

• Scheduled Membership Office shifts supporting and assisting member services and relations providing service to members and Department Heads to ensure all challenges and concerns from members are addressed and followed up.
• Other duties may be assigned. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Position requires that the candidate have at least an associate degree, bachelor’s degree preferred, and/or three years or more of sales experience.
• Proficient communication and customer service skills
• Working knowledge of spreadsheets and word processing
• Understanding of golf course operations
• Knowledge of the club industry
• Knowledge of the sales process and/or event planning

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand.  The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Annual Salary Range: $66,560k - $70,000k may earn up to 20% of salary in incentives.

The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.