Merchant Card Customer Service Manager jobs in Eau Claire, WI

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Manager jobs

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Customer Service
  • Oxygen Service Company
  • Eau Claire, WI FULL_TIME
  • The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales. They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.

     
    Essential Duties and Responsibilities:
    • Provide exceptional customer service to all internal and external customers
    • Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
    • Create accurate orders in ERP system providing customer with order confirmation
    • Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
    • Assist with Ecommerce ordering creating quick lists
    • Handle customer complaints with regards to orders/products that are missing, delayed or damaged
    • Work with vendors to determine accurate lead times for products that are not in stock
    • Enter contract pricing or special pricing for products as applicable
    • Help sales in creating sales value document
    • Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
    • Assist in “On-boarding” and “Off-boarding” customers
    • Complete bid package proposal for customers using company standardized quote package template

    Other Responsibilities:
    • Assist billing as needed by sending invoice copies and answer simple billing inquiries
    • Serve as back up for Counter Sales when needed
    • Perform other job duties as assigned by supervisor.
    • Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions

    Education, Experience and Skills:
    • High School diploma or equivalency
    • 2 years customer service experience required
    • 2 years of experience working in an ERP system.
    • Basic knowledge of welding and gases industry preferred 
    • Must be a team player and works well with others
    • Proficient computer skills in Microsoft Office Suite and previous ERP experience required
    • Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
    • Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
    • Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel

    Equipment Used:
    • Forklift, 2-wheel dollies, liquid carts and pallet jacks
    • Standard office equipment, computer programs and technical manuals
    • Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
    • Safety gear such as safety boots, safety glasses, gloves, etc. as applicable

    Job Specifications/Requirements:
    Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
    Who is OSC?
    Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
    Why Work for OSC!
    Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
    OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!

    Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
  • 1 Month Ago
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Customer Service Representative
  • North Country Electric Service LLC
  • Chippewa Falls, WI FULL_TIME
  • We are looking for a detailed, motivated person to join our growing team! As a CSR you will work with our customers and technicians to ensure quality service meets all expectations.Responsibilities:· ...
  • 2 Months Ago
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Tire & Service General Manager (039)
  • Schierl Tire & Auto Service
  • Medford, WI FULL_TIME
  • This is a full-time position, Monday through Friday, day shift hours with some evening meetings or weekends. 1002 S. 8th Street - Medford, WI What's this job? As a General Manager you are responsible ...
  • Just Posted
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Manager in Training - Customer Service Manager, Canteen / Eau Claire, WI
  • Canteen
  • Eau Claire, WI FULL_TIME
  • We are hiring immediately for a Manager in Training - Customer Service Manager position. Location: 1517 Prairie Lane, Eau Claire, WI 54703. Note: online applications accepted only. Schedule: Full-time...
  • 7 Days Ago
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Manager in Training - Customer Service Manager, Canteen / Eau Claire, WI
  • Compass Group Careers
  • Eau Claire, WI FULL_TIME
  • Canteen We are hiring immediately for a Manager in Training - Customer Service Manager position.Location: 1517 Prairie Lane, Eau Claire, WI 54703. Note: online applications accepted only.Schedule: Ful...
  • 8 Days Ago
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Customer Service
  • Celerity Staffing Solutions
  • Stanley, WI FULL_TIME
  • Customer Service Representative1st Shift - $20.00 to startPrimary Role Expectations: • Greet walk-in customers with a smile and evaluate their needs. • Direct customers to an inside sales representati...
  • Just Posted
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0 Merchant Card Customer Service Manager jobs found in Eau Claire, WI area

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Patient Service Representative (PSR) - Eau Claire, WI area part- time field position
  • Joints In Motion Medical Llc
  • Eau Claire, WI
  • Patient Service Representative (PSR) - Eau Claire, WI area part- time field position Description Part-time job with some...
  • 5/10/2024 12:00:00 AM
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Natural Resources Customer Service Representative - Entry or Senior
  • State of Wisconsin
  • Eau Claire, WI
  • Position Summary Customer Service Representatives are assigned within the Bureau of Customer & Outreach Services, where ...
  • 5/10/2024 12:00:00 AM
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Customer Service Associate
  • Savers Thrifts Stores
  • Eau Claire, WI
  • Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States...
  • 5/10/2024 12:00:00 AM
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Customer Service Lead
  • Fleet Farm
  • Eau Claire, WI
  • Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best pos...
  • 5/9/2024 12:00:00 AM
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PT Office Admin (Work From Home)>
  • LYFE Marketing
  • Eau Claire, WI
  • [Administrative Assistant / Remote] - Anywhere in U.S. / ~20 hrs-week, may grow into Full Time / Generous Hourly Pay - A...
  • 5/8/2024 12:00:00 AM
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Automotive Customer Service Specialist
  • Lippert
  • Eau Claire, WI
  • Overview: Come join the LIPPERT team and become part of the industry-leading manufacturer of USA-made CURT custom towing...
  • 5/8/2024 12:00:00 AM
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Inside Sales Representative Job
  • Energy Central
  • Eau Claire, WI
  • **Location:** **Rqd Education:** **Rqd Experience:** 2 - 5 years Location(s): WI - Eau Claire; CO - Denver * Quarterly s...
  • 5/7/2024 12:00:00 AM
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Client Service Coordinator - Work From Home>
  • Guidepoint
  • Eau Claire, WI
  • [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
  • 5/7/2024 12:00:00 AM
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About Eau Claire, Wisconsin

Eau Claire is located at 44°49′N 91°30′W / 44.817°N 91.500°W / 44.817; -91.500, (44.8146, −91.4927) approximately 90 miles (145 kilometers) east of Minneapolis and St. Paul, Minnesota. The city is located on the northern fringes of the Driftless Zone. The city was founded near the confluence of the Eau Claire and Chippewa rivers as three separate settlements. The main section of downtown is on the site of the original village, where Stephen McCann, in partnership with J. C. Thomas, put up three buildings in 1845. Although these structures were erected to establish a claim to the land they s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$51,197 to $78,544
Eau Claire, Wisconsin area prices
were up 1.3% from a year ago
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