Merchant Card Customer Service Manager jobs in Green Bay, WI
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
AVP CARD SERVICES MANAGER
- Nicolet National Bank
-
Green, WI
FULL_TIME
-
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The AVP – Card Services Manager is responsible for overseeing the growth, retention, and ongoing development of Nicolet’s Card Services Products to create exceptional Cardholder experiences that directly contributes to the shared success amongst Customers, Employees, and Shareholders, while differentiating Nicolet as a leader in the Card Payments market. In addition, the position is responsible for maintaining and ensuring the bank’s ATM fleet is operational.
As an AVP – Card Services Manager, you will:- Deliver best in class experiences related to Card Products & Services
- Oversee continued Growth & Engagement, Profitability, Risk Management, and Expense Control for Card Services Products
- Manage relationships with Card Services Product partners [Fiserv, Mastercard, Transunion, others] to include Product roadmaps, new product & services opportunities to continuously enhance cardholder experience, escalation and final resolution of issues related to Card Services Products
- Create and manage the Card Services Product roadmap to ensure on-target, high quality, and timely release of new products and services and engagement/adoption (internally and by customers)
- Attend industry events and conferences to keep current on industry trends and competition impacting Card Services and Payments
- Maintain the strictest confidentiality of all bank matters.
- Provide courteous, professional services to customers by receiving, screening and transferring telephone calls and providing routine information to clients or customers.
- Take independent action on handling customer requests and determines the appropriate course of action where necessary.
- Maintain the bank’s ATM Fleet, external services contracts, scheduling of installations.
- Work with ATM vendors and branches for ATM installs, upgrades, service issues, and resolution.
- Assist Branches with ATM servicing (including upgrades, service issues, training) Create and update training and troubleshooting procedures.
- Perform other projects and duties as assigned.
Qualifications- Associate Degree or equivalent work experience
- 5 – 7 years retail banking or card experience
- Effective verbal and written communication skills and strong interpersonal skills. Ability to maintain confidentiality.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled - 1 Day Ago
AVP CARD SERVICES MANAGER
- Nicolet National Bank
-
GREEN BAY, WI
FULL_TIME
- At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we d...
- 1 Day Ago
Customer service administrative
- Abacus Service Corporation
-
Green, WI
FULL_TIME
- Job Description : Description : Description : Hours : 8am to 4 : 30pm Preferred Bilingual in Spanish 40 hours per week Tasks : Front office support directing traffic. Create and post memos Manage secu...
- 1 Day Ago
Customer Service Manager (CSM)
- Kroger/PickNSave
-
Green, WI
FULL_TIME
- In charge of running the front end Job Type: Full-time Pay: $13.00 - $23.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule F...
- 22 Days Ago
Customer Service Manager
- Schneider
-
Green, WI
FULL_TIME
- Location: Green Bay, WIShift: 1st ShiftWork model: On-SiteSchedule: Full-time; Monday - Friday, 7 a.m. - 4 p.m.Job overview Schneider is seeking a Customer Service Manager in Green Bay to lead the cus...
- 1 Day Ago
Customer Service Manager
- Schneider National, Inc.
-
Green, WI
FULL_TIME
- Job overview Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to ...
- 2 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Green Bay, WI area
Customer Service Manager
- Valmet
-
Neenah, WI
- Are you a self-driven professional who excels at building strong relationships and technical solutions? Deciding on your...
- 4/26/2024 12:00:00 AM
Customer Service/Logistics Representative
- Voith Hydro
-
Appleton, WI
- **Location:** Appleton, Wisconsin, USA **About the Voith Group** The Voith Group is a global technology company. With it...
- 4/26/2024 12:00:00 AM
Service Supervisor
- Cintas
-
Green Bay, WI
- Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house...
- 4/26/2024 12:00:00 AM
Bagger
- Festival Foods
-
Green Bay, WI
- Job Summary: Job Title: Bagger FLSA Status: Hourly Reports To: Guest Services Manager The Bagger is responsible for main...
- 4/26/2024 12:00:00 AM
Administrative Assistant
- Truity Partners
-
Appleton, WI
- Administrative Assistant (39376) Our client is an organization in the Fox Valley area is looking for an Administrative A...
- 4/24/2024 12:00:00 AM
store manager, retail - Green Bay, WI
- Starbucks
-
Green Bay, WI
- The ideal candidate will have an ability to manage the daily operations of the retail store and complete tasks related t...
- 4/22/2024 12:00:00 AM
Customer Experience Manager
- Schneider National, Inc.
-
Green Bay, WI
- Job Description - Customer Experience Manager (220459) **Job Description** Customer Experience Manager - **Job Number:**...
- 4/22/2024 12:00:00 AM
Inside Sales Representative De Pere WI 2/25/2022
- C.A. Lawton Company
-
De Pere, WI
- **Inside Sales Representative** De Pere WI 2/25/2022 **Position Description** is responsible for exploring and understan...
- 4/22/2024 12:00:00 AM
About Green Bay, Wisconsin
Green Bay is a city in and the county seat of Brown County in the U.S. state of Wisconsin, at the head of Green Bay, a sub-basin of Lake Michigan, at the mouth of the Fox River. It is 581 feet (177 m) above sea level and 112 miles (180 km) north of Milwaukee. The population was 104,057 at the 2010 census. Green Bay is the third-largest city in the state of Wisconsin, after Milwaukee and Madison, and the third-largest city on Lake Michigan's west shore, after Chicago and Milwaukee. Green Bay is home to the National Football League's Green Bay Packers.
Green Bay is the principal city of the Gree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,718 to $77,810
Green Bay, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago