Merchant Card Customer Service Manager jobs in Winston Salem, NC

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Manager jobs

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FT Manager Customer Service (H)
  • Food Lion
  • Winston, NC FULL_TIME
  • Address: USA-NC-Winston Salem-2530 Somerset Center Dr
    Store Code: Store 02648 Front End (7235898)

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE

    Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

    DUTIES AND RESPONSIBILITIES

    • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
    • Hire, train, and develop associates to meet department needs
    • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
    • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
    • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
    • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
    • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
    exceed customers’ expectations
    • Control store expenses through proper ordering, care for supplies and equipment
    • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
    • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
    • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
    • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
    • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
    • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
    • Ensure proper control of all store funds and company assets
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Record and report all associate and customer accidents in accordance with established Food Lion procedures
    • Ensures compliance with local, state and federal regulations
    • Adheres to all company guidelines, policies and standard practices
    • Maintains security standards
    • Successfully complete Computer Based Training (CBT) and Training guide
    • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
    • Performs all other duties as assigned

    QUALIFICATIONS

    • A high school graduate or equivalent preferred
    • Ability to lead and manage a team
    • Strong understanding of store operations and merchandising techniques preferred
    • Excellent interpersonal, organizational, communication and customer service skills
    • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to use technical information to solve problems
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
    • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

    PHYSICAL REQUIREMENTS

    • Ability to use computers, smart devices, and other communication systems required to perform job functions
    • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
    • Stand 100% of the time, frequently walking short distances
    • Ability to push or pull up to 2000 pounds using a pallet jack or float
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
    • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check invoices, dates, and other written documents



    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 374829_external_USA-NC-Winston-Salem
  • 1 Day Ago
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F
FT Manager Customer Service (H)
  • Food Lion
  • Kernersville, NC FULL_TIME
  • Address: USA-NC-Kernersville-1014 N. Main St Store Code: Store 02259 Front End (5120097) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • 2 Days Ago
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FT Assistant Manager Customer Service
  • Food Lion
  • Hillsville, VA FULL_TIME
  • Address: USA-VA-Hillsville-125 S Main St. Store Code: Store 00236 Front End (7207799) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
  • 3 Days Ago
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FT Assistant Manager Customer Service
  • Food Lion
  • Lewisville, NC FULL_TIME
  • Address: USA-NC-Lewisville-6810 Shallowford Road Store Code: Store 01062 Front End (7218292) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve ...
  • 4 Days Ago
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FT Assistant Manager Customer Service
  • Food Lion
  • Winston, NC FULL_TIME
  • Address: USA-NC-Winston Salem-4826 Country Club Road Store Code: Store 00593 Produce/Perishable (7212713) Food Lion has been providing an easy, fresh and affordable shopping experience to the communit...
  • 5 Days Ago
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Service and Delivery Customer Service Representative
  • Quality Oil Company
  • Salem, NC FULL_TIME
  • ***To apply to this job please complete the application, and CI Survey at the two links listed below. Both Must be completed to be considered for this opening*** Application: https://intelliapp.driver...
  • 1 Month Ago
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0 Merchant Card Customer Service Manager jobs found in Winston Salem, NC area

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Customer Service Manager
  • Staff Financial Group
  • Lexington, NC
  • Our client, a manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with man...
  • 4/25/2024 12:00:00 AM
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PT Sales Associate Cashier
  • Food Lion
  • Rural Hall, NC
  • At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful career...
  • 4/24/2024 12:00:00 AM
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PT Sales Associate Cashier
  • Food Lion
  • Winston Salem, NC
  • Address: USA-NC-Winston Salem-4826 Country Club Road Store Code: Store 00593 Front End (7212720) Food Lion has been prov...
  • 4/24/2024 12:00:00 AM
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Customer Service Manager- Manufacturing
  • Staff Financial Group
  • Lexington, NC
  • Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service M...
  • 4/21/2024 12:00:00 AM
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Customer Experience Manager
  • Michaels Stores
  • Greensboro, NC
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsGree...
  • 4/21/2024 12:00:00 AM
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Customer Service Advisor
  • Unihomes
  • Winston Salem, NC
  • **** **Operations Team Team / Kelham Island, Sheffield** To find out more about this role email careers@unihomes.co.uk W...
  • 4/21/2024 12:00:00 AM
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C
Framing Supervisor
  • Carter Lumber Company, Inc.
  • Winston Salem, NC
  • A Carter Lumber Framing Supervisor will manage the framing process for single and multi-family homes according to bluepr...
  • 4/21/2024 12:00:00 AM
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PT Sales Associate Cashier
  • Food Lion
  • Kernersville, NC
  • Job Title: FT/PT Cashier Job Code: 417 / 418 Department: Front End Reports To: Customer Service Manager Primary Purpose:...
  • 4/21/2024 12:00:00 AM
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About Winston Salem, North Carolina

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$49,921 to $76,587
Winston Salem, North Carolina area prices
were up 1.5% from a year ago
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