Merchant Chargeback Manager jobs in Delaware

About this role:

Wells Fargo is seeking a Digital Product Management Senior Manager on the Business Transformation team as part of Cards & Merchant Services. Learn more about the career areas and lines of business at wellsfargojobs.com .

This senior leadership role is responsible for building out and managing Data solutions and capabilities associated with the Merchant Payment Processing and Aggregated Data Products domains with the Merchant Services business. As a key member of the Data Solutions leadership team, candidate will develop, refine, socialize, and execute the target state vision for their domains as well as collaborate with other product, business, and technology leaders. Candidate will lead in a matrixed environment with several dotted line direct reports composed of Product Managers and Business Analysts.

Critical to success is having experience building Operation and Analytical data stores as well as leading agile product development teams and working with modern technology (APIs, events, etc.). Candidate should also have a solid understanding of the types of capabilities, data, and services used to facilitate payment processing end to end as well as experience with data extraction and visualization tools.

In this role, you will:

• Lead the data strategy and solutions for two L2 Product domains: Merchant Payment Processing and Merchant Aggregated Data Products
• As part of your strategy role, you will identify and evaluate emerging trends and needs and make recommendations
• Own planning and prioritization for your domains as well as execution, including completion of data governance, commercialization, release management, and other required deliverables
• As an L2 Product Owner, lead and develop agile product management professionals; provide oversight to Jira, features, stories, etc.
• Examine current state capabilities, assess firm best practices and available technology, and collaborate with other leaders and domains to design the target state solution
• Partner with third parties to evaluate and integrate their solutions, as appropriate
• Engage and influence stakeholders, internal partners, and peers associated with the standing up new capabilities, business practices, and controls in this domain
• Identify and recommend opportunities for programs and initiatives with impact across Merchant Services and beyond
• Determine appropriate strategy and actions for the team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, US:

• 7 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Merchant Services (acquiring) experience or equivalent senior level experience in the payments industry
• Experience in a senior product management role, ideally within the payments industry with responsibility for product strategy definition and overall product delivery/execution
• Focused experience in enabling modern capabilities through API's, event buses, and or related technologies
• Well versed with Apigee, Kafka, cloud processing, etc. and developer tools required to enable efficient integrations (Postman, etc.)
• Leadership experience partnering with third parties to develop and deliver new capabilities
• Prior experience with Data Management and Data Governance; ideal candidate will have Merchant Services or related experience for managing a payment processing System of Record (SOR), establishing processing hierarchies, building out reporting and analytics, and enabling portfolio management
• Experience building Operation and Analytical data stores
• Leading agile product development teams and working with modern technology (APIs, events, etc.)
• Experience leading system migrations, ideally within a business transformation state
• Highly developed communication and presentation skills; ability to break down complex, technical topics for business consumption
• Strong grasp of technology; ability to be a bridge between the business and technology teams

Job Expectations:

• Willingness to work on-site at stated location on the job opening.
• This role offers a hybrid work schedule.
• Ability to travel up to 20% of the time.
• This position is not eligible for Visa sponsorship.

• Salary will vary based on work location.

New York City - Pay Range: $144,400 - 300,000

Required location(s) listed above. Relocation assistance may be available for this position.

Pay Range
$120,400.00 - $287,600.00
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
31 Mar 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.