Merchant Chargeback Manager manages and oversees the daily operations of a group of fraud analysts/investigators and/or chargeback analysts, either directly or through subordinate supervisors. Develops and implements fraud/chargeback policies and procedures in order to achieve an overall acceptable fraud rate on CNP transactions. Being a Merchant Chargeback Manager manages analysis of transactional records and databases to determine fraud trends and assist in the development of risk mitigation strategies. Possesses expert understanding of fraud related data, model schematics, systems and tools. Additionally, Merchant Chargeback Manager typically requires a bachelor's degree. Typically reports to a Director. The Merchant Chargeback Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Merchant Chargeback Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Responsibilities:
- Oversee daily operations of the restaurant, including front-of-house and back-of-house activities
- Manage and train staff members, ensuring they provide excellent customer service
- Develop and implement strategies to increase sales and profitability
- Monitor food quality and ensure compliance with health and safety regulations
- Create and maintain employee schedules, ensuring adequate coverage for all shifts
- Coordinate with vendors to ensure timely delivery of supplies and ingredients
- Handle customer complaints and resolve issues in a professional manner
- Conduct regular inventory checks to manage food costs and minimize waste
- Maintain a clean and organized restaurant environment
Qualifications:
- Open Availability, Clean Driving Record, and Reliable Transportation
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Knowledge of POS systems for order processing and payment handling
- Familiarity with kitchen operations, including food preparation and safety protocols
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills to address operational challenges
- Flexibility to work varying shifts, including evenings, weekends, and holidays
If you are passionate about the food industry, have experience in managing a team, and enjoy providing exceptional customer service, we would love to hear from you. Join our team as a General Manager and contribute to the success of our restaurant.
Job Type: Full-time
Pay: $51,480.00 - $65,780.00 per year
Benefits:
Restaurant type:
License/Certification:
Shift availability:
Work Location: In person
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