Merchant Chargeback Manager manages and oversees the daily operations of a group of fraud analysts/investigators and/or chargeback analysts, either directly or through subordinate supervisors. Develops and implements fraud/chargeback policies and procedures in order to achieve an overall acceptable fraud rate on CNP transactions. Being a Merchant Chargeback Manager manages analysis of transactional records and databases to determine fraud trends and assist in the development of risk mitigation strategies. Possesses expert understanding of fraud related data, model schematics, systems and tools. Additionally, Merchant Chargeback Manager typically requires a bachelor's degree. Typically reports to a Director. The Merchant Chargeback Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Merchant Chargeback Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
ACCOUNT MANAGER – MERCHANT SERVICES
Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year track record of being an innovator in the automobile and finance industries led by our companies Westlake Financial, Nowcom and many others.
Based out of our Agoura Hills and Los Angeles offices, NowPay is a full-service registered ISO/MSP that offers merchant services, business software and various other payment technology solutions that intend to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever-expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in-house.
NowPay has a people-first culture with an emphasis on honesty and integrity whether it is with our employees, clients or partners. We are seeking experienced professionals to join the NowPay family and be an integral part of our rapid growth. Join our team if you are ready to make an impact today!
RESPONSIBILITIES
We are searching for someone with a go-getter attitude who’s willing to wear a few hats to join our growing company. The ideal candidate will have a passion for sales and strives to exceed sales goals. Furthermore, this candidate will provide support to our merchants. The responsibilities for this role are as follows:
SALES
SUPPORT
EXPERIENCE AND QUALIFICATIONS
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What do we offer?
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization
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