Merchant Chargeback Manager jobs in San Francisco, CA

About the Role :

This position is responsible for site and catalog initiatives that will help our brand meet sales and margin goals. This person is responsible for developing, managing, and optimizing the online merchandising and marketing programs for our website.

They will propose and implement merchandising strategies online, manage product ranking, hierarchies and seasonal product launches

This role is a hybrid role based in SF 4x a week.

Responsibilities

• Lead the site merchandise presentation and site customer experience
• Ensure a consistent customer experience between all channels
• Drive the web product presentation : images, copy, product ranking, supercats, etc.
• Build out a site map and make suggestions to rename categories, open shops if necessary
• Calendar out and drive process for timely launch of products, site enhances, etc.
• Manage product ranking, cross-sell, up-sell and optimizations site wide
• Analyze key site metrics and make informed recommendations : top landing pages, bounce pages, exit rates, $ index.
• Schedule cross-functional meetings to gain buy-in and alignment
• Test new pages, new products, email content and okay for implementation
• Create and manage site dashboard for key site paths, recommends optimization opportunities
• Partner with Merchandising and Inventory Management team to develop site strategies that support the merchandising strategy
• Track and analyze email metrics and apply learnings to future emails to improve productivity
• Develop seasonal site plans that include photography shot lists, supercats, ranking, navigation changes, new categories, on line execution of brand promotions
• Optimize processes across functions
• Partner with tech team on site stability and daily site builds
• Lead promotion planning and implementation

Criteria

• Highly literate in Excel, PowerPoint and Outlook, plus strong communication skills.
• Proven track record of developing and implementing online initiatives
• Strong understanding of internet-based consumer behavior and direct marketing principles.
• Strong analytical skills : ability to think objectively, use data to make decisions
• Able to build constructive and effective relationships with a broad group of business partners
• Excellent written, problem-solving and decision-making skills
• Demonstrate strong business ownership, works well independently and self-motivated

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

We will create and nurture a global company culture where we confidently bring our authentic selves to work every day : where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead;

and where our individual differences whatever they may be are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for :

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $70,000-$80,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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Last updated : 2024-05-07