Merchant Chargeback Supervisor jobs in Greenville, SC

JOB SUMMARY:

Teamwork is a goal that is critical to this position with customer satisfaction (both internal and external) being the focus in the Revenue Management department. Responsible for the variety of administrative duties relating to the accurate and timely processing of PAI chargebacks processing functions. The essential duties and responsibilities listed below are representative of those required on the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILIITIES:

• Ensure timely and accurate daily validation and processing of wholesaler chargebacks and resubmissions.
• Work daily with customer contacts and internal Pricing & Contracts team to resolve chargeback validation errors associated with membership and pricing/contract eligibility.
• Complete daily validation of government contract membership such as DOD, FSS, and PHS, as needed.
• Ensure confirmations and reconciliation reports are accurately stated and processed within customer contractual timelines.
• Send daily chargeback rejections and pricing discrepancy reports to the wholesalers, as required by Supervisor.
• Update membership in iContracts as needed to process chargebacks.
• Assist with delegated work from chargeback email inbox.
• Maintain and build excellent external and internal customer relationships.
• Process manual chargeback submissions and resubmissions, as required.
• Actively work in conjunction with AR to research, offset, credit, or get payback for incoming chargeback deductions, as per Supervisors request.
• Assist in chargeback reporting or project-specific analysis, as required by Chargeback Supervisor.
• Assist in quarterly or monthly indirect sales rebate analysis or processing in support of Rebate Analyst, as required by Chargeback Supervisor.
• Assist in routine internal audit requests, as assigned.
• Actively learn/work within SAP, iContracts, PowerBi, Excel, Microsoft Word, Adobe PDF, as job requires.
• Perform other related duties or projects as required or assigned.

EDUCATION AND/OR EXPERIENCE:

High school degree or GED equivalent, plus specialized schooling and/or on the job education in a specific skill, i.e. data processing, clerical/administrative, equipment operation, etc. Plus 2 years related experience and/or training. Or equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES:

This position requires the individual be organized, detail-oriented, and self-motivated and to apply advanced mathematical concepts and operations. The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Decision making, communication, planning and critical thinking skills are a must. Analytical ability / problem solving, along with accuracy is required. Ability to effectively communicate with employees.

Microsoft software and basic accounting skills are required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

The physical requirements and working conditions listed for this job are representative of those required on the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. Typical office environment requiring the use of typical office equipment (e.g. computers, phones, etc.). Computer keyboarding, computer monitor, and mouse use includes reaching forward, grasping, finger and wrist manipulations, and neck bending and turning: near vision is necessary for computer monitor use. Continuously required to stand, sit, walk, talk and hear, occasionally required to reach with hands and arms, frequently required to stand, sit, walk, talk and hear, occasionally required to reach with hands and arms. Frequently lift up to 25lbs.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. PAI is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PAI will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. PAI uses E-Verify.

EEO Employer / Veteran / Disabled

Benefits:

Excellent benefits including On-Site Wellness Clinic, health, dental, vision, STD/LTD, and life insurance, HSA with employer contribution, 401(k) and Roth 401k, Employee Assistance Program (EAP), Allstate Plans: Accident – Cancer – Critical Illness, paid holidays and PTO. Excellent compensation package pending experience and qualifications.

About PAI:

PAI Pharma has been at the forefront of producing better-targeted suspensions, oral solutions, elixirs, syrups, and liquids for nearly 50 years. PAI Pharma's mission is to participate in the creation of healthier lives by exceeding the expectations of those we serve with innovative treatments.

PAI Pharma has an extensive product portfolio including over the counter and prescription solutions, elixirs, syrups, and semi-solids. To meet the unique needs of retail chains and independent pharmacies, hospitals, long-term care facilities and government agencies, PAI Pharma offers standard bottle packaging and ready-to-dispense unit-dose packaging.

PAI Pharma also develops original formulations and new drug delivery systems governed by a strict quality validation process. We strive to offer more user-friendly formulations in more enticing flavors. Our core strength is in pharmaceutical ingredients, dosage form, and analytical chemistry of generic medicines and wellness products.

This job description is not a contract, and the duties/expectations and requirements may change.