Merchant Chargeback Supervisor jobs in Santa Ana, CA

Job Summary

The Cash Center Vault Teller is responsible with providing outstanding customer service while processing and validating coin and currency amounts related to deposits, transfers, and other operational transactions in accordance with established policies and procedures. The Cash Center Vault Teller is responsible for balancing the daily transactions and providing security for the assigned cash and transaction documentation.  

Essential Duties 

• Responsible for shipping & receiving of cash and coins and for maintaining accurate records of all exchanges. 
• Responsible for counting the money and balancing the vault to ensure compliance with company guidelines and standards. 
• Receives checks and cash for deposit, examine checks for endorsements, verify pertinent customer and account information such as dates, bank names, identification of the persons receiving payments, legality of the documents, check accuracy of deposit slips, verify written and other numerical amounts agree, verify that accounts have sufficient funds, prepare and verify monetary instruments. 
• Count currency, coins and checks received by hand or using currency-counting machine, and prepare them for deposit or shipment.   
• Balance currency, coin and checks in cash drawers at end of shift, and calculate daily transactions using computer, calculator machines, and transactional journals, electronic or manual, must be accurate in accordance with teller procedures. 
• Identify transaction mistakes when debit or credits do not balance and arrange monies received in cash boxes and coin dispensers according to denomination. 
• Enter customer transaction into computer to record transactions and issue computer-generated receipts. 
• Adhere to cash pay limits. 
• Verifying all vault work.
• Verify and process Cash Items from the branches.
• Comply with all security procedures; maintain opening and closing vault records.
• Comply with federal, state and internal regulations. 
• Comply with bank security guidelines and procedures. 

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.  This position will elevate suspicious activity to supervisory staff and/or BSA department.  Completes compliance and other technical training workshops as assigned.

Required Knowledge

• Regulation CC
• Regulation DD
• Bank Secrecy Act
• FDIC Insurance 
• Privacy Laws
• Teller Operations and Procedures

• Night drop Depository Procedures
• Armored delivery procedures
• Security/Robbery Procedures
• Hand Delivered Merchants bags procedures
• Shipping and receiving of cash procedures. 

Basic Knowledge, Skills and Abilities

• Clear understanding of the English Language (Spoken & Written) 
• Basic Mathematics Skills
• Customer Service Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people

Equipment Operated
 

• Desk Top Computers 
• Currency Machines
• Coin Machines 
• Standard Office Equipment (copiers, fax machines)

Physical Requirements & Work Environment

• Requires repetitive movement.
• Requires standing and/or sitting for prolong periods of time.
• Requires lifting up 50lb
• Requires using hands to handle, control or feel objects.
• Requires pushing a dolly loaded with bags of coins on up to 1000lb
• Office setting w/controlled temperature

Education and Experience

• High School Diploma or equivalent required.
• Preferred candidate must have one year merchant teller experience within the last three years.   
• Previous supervisory experience preferred.

Additional Requirements

• Ability to travel to various bank locations as needed
• Some Saturday hours are required

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.