Merchant Chargeback Supervisor jobs in Scranton, PA

The Chargeback Manager will work with the Contract & Pricing Management team. The team supports the overall goals of the organization by leading all aspects of private contracts as well as all activities associated with contract fulfillment. Additionally, Contracts & Pricing support the sales teams by providing detailed insights into customer contract eligibility and pricing that aid in maintaining and growing the business.

This position requires a highly motivated individual who can work effectively in a dynamic environment with a high degree of autonomy. This position requires a detail-oriented focus, strong communication skills, and financial acumen.

This position is based in Moosic, PA, and will be given direction from the Director, Contracts & Pricing.

Main responsibilities:

The main responsibilities include:

Manages the chargeback reconciliation process in SAP Vistex for all manufacturer partners. Responsibilities include ensuring accurate setup of all chargeback records, analyzing reports to determine root cause of chargeback rejections/variances, ensuring appropriate action is taken to prevent the issue(s) from reoccurring, and resubmitting chargebacks to our manufacturer partners, as appropriate.

Ensures all reconciliations are completed in a timely manner to aid in meeting cash flow requirements. Works closely with the Finance team to ensure accuracy of chargeback postings as reconciliations are processed.

Develops and maintains documentation on all core processes related to chargeback submissions and reconciliations.

Completes regular chargeback summary reports, focused on root cause of errors. Utilizes report data to recommend process improvements to reduce the number of errors in initial chargeback submissions.

Completes regular reconciliations of outgoing chargebacks to contracted sales. In the event of missing chargebacks, identifies the root cause of the issue and takes appropriate corrective action to ensure successful transmission of the chargeback(s) to the respective manufacturer.

Support the Contract & Pricing team to resolve issues associated with EDI chargeback transmissions and coordinate with ITS to resolve them.

Maintains communication with counterparts at each of the manufacturers, acting as our main point of contact for all chargeback-related items.

Important Details:

Location: Moosic, PA

50% Remote/50% onsite

Job type: Temporary May December 2024

Qualifications:

Experience:

Experience in the healthcare industry, pharmaceuticals, or vaccines, with contracting experience

Wholesaler/Distributor chargeback resolution

Soft skills:

o Ability to work in a fast-paced environment and be agile/adaptable to changes.

o Ability to prioritize and manage multiple projects, and effectively collaborate and communicate with internal & external partners

o Detail-oriented self-starter capable of owning initiatives from beginning to end

o High level of personal and professional integrity with a strong work ethic

Technical skills:

High attention to detail/accuracy.

Strong written/oral communication skills.

Systems: Microsoft Excel and Microsoft Word

Vistex in SAP Chargeback tool

Education: BA/BS Degree required (Business degree preferred)