Merchant Chargeback Supervisor jobs in Urbandale, IA

Do you enjoy assisting clients by performing research to provide a resolution quickly and accurately to their debit card dispute claims?  Are you looking for a challenging opportunity that includes following detailed procedures?  If you have a strong background in retail banking, financial service operations, or previous dispute investigation experience, we have the job for you here at SHAZAM as a Chargeback Specialist!

We’re looking for a dedicated and detail-oriented team member who is ready to utilize their organizational, prioritizing and analyzing skills to process debit card transaction disputes. You’ll be challenged to thoroughly to learn multiple EFT networks’ rules and regulations, multiple computer systems, and utilize your knowledge to accurately and efficiently investigate cardholder debit card dispute claims for our member financial institutions. Hours are generally between 7:00 am to 5:00 pm, Monday through Friday. Don’t miss this opportunity to join SHAZAM and start a new challenging career! 

What you’ll do:

• Apply knowledge of Mastercard/Visa rules and regulations to process chargebacks timely and accurately.
• Ability to prioritize work and perform several tasks at once and coordinate the completion of these tasks by their deadlines.
• Produce various daily, weekly, and/or monthly statistical reports on work volume.
• Ability to think independently and provide self-motivation and direction, solve various problems, and make informed rational decisions and recommendations.
• Ability to assist financial institution and internal partners with reconciliation of debit adjustments and exception activity.
• Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.

What skill you need:

• Ability to work in a fast paced, deadline driven environment.
• Strong organizational, multi-tasking, and prioritizing ability.
• Strong attention to detail and accuracy.
• Experience in retail banking, claims processing, or document processing.
• Work efficiently within multiple systems, at the same time, which include a dispute claim platform, internal/external applications, and Microsoft Office (Word, Excel, Outlook).
• Possess professional communication skills - written, telephone, and internal communication platforms.
• Work with other team members and departments to resolve client and consumer claims. 

What makes you stand out:

• Prior knowledge of consumer debit card disputes.
• Bank/Credit union back office or other retail banking experience with settlement and account adjustments.
• Experience processing disputes/chargebacks, representments, and additional chargeback processes with Mastercard and VISA.

Starting annual salary from $42,400 to $52,200*

*Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level and will be finalized at the time of offer.