POSITION SUMMARY:
The Director of Imaging Services oversees the Imaging Department at Sinai Hospital of Baltimore. Plans, organizes, directs and controls the activities and services of the Imaging department. Coordinates the daily operations of all modalities within the department while ensuring compliance with regulatory agency requirements. Collaborates with Departmental Chair, Vice President, providers and hospital leaders to provide excellence in patient care, teaching and research in a fiscally responsible manner. Works in partnership with other staff members and physicians; and proactively identifies and provides for customers' needs using appropriate quality service standards guided by our SPIRIT Values.
Essential Functions:
Staffing Performance: Assures adequate staffing to perform quality work within established timeframes. Oversees hiring, orientation and deployment of staff to ensure adequate staffing levels against established productivity metrics. Evaluates competency and safety assessments for new and existing staff members to ensure compliance with regulatory standards. Implements initiatives to increase associate engagement, recognition and retention, while identifying and mentoring future leaders.
Operations and Planning: Evaluates operational needs of the department to include financial and capital planning, while ensuring compliance with regulatory standards. Responsible for 1-3 year strategic planning and business development including preparing proposals for new programs and services, capital equipment replacement, and financial planning in collaboration with the Chair of Imaging. Reviews departmental policies and procedures to ensure compliance with Federal and State regulations and monitors their implementation. Facilitates successful inspections by all required regulatory agencies to include application completion/renewal, documentation and correction of any deficiencies. Develops and manages the quality assurance program to include performance dashboards and narrative reports evaluating the programs and services offered.
Fiscal: Plans, develops and manages financial budgets for assigned areas, while implementing strategies for expense reduction. Analyzes costs and approves requests for supplies and services, Maintains record of departmental expenses. Prepares budgets for assigned areas, manages expenses within such budgets and works with leadership team to address variances. Maintains cost controls by establishing and revising fee schedules, charges manuals and billing procedures in conjunction with Hospital's financial departments. Researches, negotiates and prepares contracts for business and personal services with sources outside of the Hospital.
Communication: Communicate with staff and leadership teams on a regular basis, using a variety of communication tools. Represents the department in various multi-disciplinary committees and huddles. Represents Department at various committee meetings. Conducts departmental staff meetings and conferences, provides mechanism for routine documentation and feedback. Participates in community activities to promote the utilization of services offered by the Department. Build strong relationships with patients, families, co-workers and the surrounding community.
Patient Care: Advocates for the patient and provider, ensuring expectations are met and exceeded when possible to ensure patient and provider satisfaction. Ensures coordination with physicians to ensure accurate and timely readings, interpretations and completion of patient charts. Serves as patient or customer advocate, investigates problems, complaints and issues of concern, and initiates corrective action as necessary. Solicits feedback through patient and provider customer service surveys and acts on areas identified for improvement.
QUALIFICATIONS AND REQUIREMENTS:
- Seasoned professional knowledge; equivalent to a Master's degree; knowledge in more than one discipline.
- Masters degree required. MBA, MHA or MPH degree preferred.
- American Heart Association CPR Certification.
- Imaging certification preferred.