What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
Here's what we have to offer you:
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Competitive Pay
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Incentive Program
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Fun place to work
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Clear path for growth and career advancement
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Hotel Discounts
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Paid Vacation
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Health, Vision, and Dental Insurance Benefits
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401k with company match
Job Summary
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Education & Experience
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High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements
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Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
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Ability to perform repetitive tasks with accuracy
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Ability to lift, carry, pull and push up to 30 lbs and up to 50 pounds throughout a shift
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Ability to work in varying temperatures.
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May be exposed to mechanical, electrical, chemical and fume hazards
General Requirements
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
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Ability to read, write and communicate effectively in English, both written and verbal
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
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Must be able to cross-train in other hotel related areas.
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Must be able to maintain confidentiality of information.
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Must be able to show initiative, including anticipating guest or operational needs.
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Perform other duties as requested by management.
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Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
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Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
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Thoroughly clean guestrooms according to standards.
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Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
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Remove all trash and dirty linen from guestrooms and hallways.
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Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
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Restock housekeeping cleaning cart for next day's use.
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Replenish chemical bottles.
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Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
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Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
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Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
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Handle items for “Lost and Found” according to the standards.
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Ensure overall guest satisfaction.