Mortgage Collection Manager jobs in Cedar Falls, IA

Collection Specialist Job Description

First Security Bank & Trust in Charles City IA is seeking a motivated and detail-oriented individual to join our team as a Collection Specialist. As a Collection Specialist, you will play a vital role in ensuring the financial stability of both our customers and the bank itself. If you have a strong sense of responsibility, excellent communication skills, and a passion for problem-solving, this is the perfect opportunity for you!

POSITION SUMMARY:  Understand and comply with collection systems and process at all stages to reduce delinquencies in the Residential Real Estate and Consumer loan portfolio.  Communicate with customers verbally and in writing regarding past due accounts and the collection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain daily follow-up of delinquent accounts to ensure adherence to repayment schedules and keep complete contact records of such activity.  Report results of collection activity with appropriate recommendations to Loan Operations Supervisor and/or Credit Committee as required.
• Understand and follow the delinquency reporting triggering events for both in-house and secondary market loans.  Stay current with changes.
• Work with underwriters and retail advisors to eliminate delinquencies.
• Recommend workout plans for consumer and residential real estate customers.
• Initiate repossession of vehicles when necessary.   Follow through on process to notify customer of their rights and then preparation of vehicle for resale.  Oversee process to liquidate these assets in a timely manner.
• Serve as contact point for all bankruptcy proceedings related to loan customers of the bank.  Work through attorneys to protect the bank’s interest.
• Participate in the collection process.   Fully document all calls and follow up within the appropriate software.
• Work with Bank legal counsel to file small claims when appropriate for loan and deposit customers.
• Balance internal accounts related to the collection function.
• Provide excellent customer service to internal and external customers.
• Maintain a working knowledge of departmental software.   Utilize software to do report writing.
• Participate in the bank sponsored events as outlined in the bank’s “Community Events Program”.
• Maintain REO and repo log. Report this to CCO for auditing.
• Train additional staff on collection duties to serve as a backup.
• Assist in the Loan Operations department as needed.
• Perform additional duties as they become assigned or apparent.

DESIRED KNOWLEDGE, SKILLS, & ABILITIES

• Basic understanding of bookkeeping or business accounting.
• Excellent written and verbal communication skills.  The ability to communicate professionally and effectively.
• High level of comfort working with technology in a windows-based environment.  Ability to use digital resources to locate past due customers.  Willingness to learn and adapt to new technology and software.
• Good organizational skills. 
• Ability to prioritize and manage multiple tasks.
• Strong attention to detail.
• Goal Oriented.
• A valid driver’s license.

QUALIFICATIONS

Education:   2-year AA degree in business or related degree or equivalent work experience

Experience:  3 year’s work experience in a position with a high degree of customer contact and service.  Any experience working with past due customers is a plus.

Statements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements should not be construed as an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting the above requirements when it does not place “undue hardship” on First Security Bank & Trust.

Why Choose First Security Bank & Trust?

At First Security Bank & Trust, we are committed to providing exceptional service banking to our clients while fostering a rewarding and inclusive work environment for our employees. As a Collection Specialist, you will have the opportunity to make a real difference by helping our customers navigate their financial challenges and ensuring the success and stability of our bank.

As an employee, you will enjoy numerous benefits, including:

• A competitive compensation package.
• A comprehensive and flexible health and wellness program.
• Ongoing professional development and training opportunities.
• A supportive and collaborative team environment.
• Opportunities for career growth and advancement.

At First Security Bank & Trust, we believe that our employees are the foundation of our success. We value diversity, respect, and integrity, and strive to create a workplace where everyone feels valued, appreciated, and empowered to achieve their full potential. If you are looking to join a team that is dedicated to service excellence and personal growth, we would love to hear from you!

About First Security Bank & Trust

First Security Bank & Trust is a community bank that has been serving the financial needs of individuals and businesses in Charles City, IA since 1934. With a focus on providing personalized service and building strong relationships, we have become a trusted partner for our customers.

At First Security Bank & Trust, we offer a wide range of banking products and services, including personal and business banking, loans, mortgages, wealth management, and online banking. We are committed to utilizing innovative technology to streamline our processes and provide the best possible customer experience.

As a locally owned and operated bank, we are deeply rooted in our community and actively support local initiatives and organizations. Our mission is to empower our customers to achieve their financial goals by providing trusted expertise and exceptional service.

Join our team and become a part of a bank that is dedicated to making a positive impact on the lives of our customers and the community we serve.