Mortgage Collection Manager jobs in Clay, NY

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Hotel Skyler Syracuse, Tapestry Collection by Hilton

You've never been anywhere like Hotel Skyler Syracuse, Tapestry Collection by Hilton. In the serene and welcoming lobby, industrial minimalism meets soothing organic comfort. Retro and metro mingle cozily in one-of-a-kind guestrooms.

Why work for Hotel Skyler

• Flexible Schedule that allows for a work/life balance
• Paid Time Off after 90 days
• Medical, Dental, Life and Vision Insurance
• 401K with Employer Matching
• GO Hilton Team Member Travel Rewards

Front Office Manager

The Front Office Manager will manage all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Job Functions:

• Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints.
• Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Help maintain our outstanding reputation of Guest Satisfaction
• Front desk shifts
• Focused on guest satisfaction scores and strategies to improvements
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training of all new team members are thorough and completed in a timely fashion
• Other duties as required and directed by the General Manager

Required Skills:

• Proficient communication (written and oral)
• Strong time management skills and attention to detail
• Be able to work independently and be self-motivated
• Handle customer concerns/issues and problem solve independently
• Desire to exceed customer expectations
• Must Have at least Two Years’ experience in a Supervisory Front Desk Role
• OnQ Property Management Experience a Must
• Food & Beverage experience a Plus

Job Type: Full-time

Pay: $58,500.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• On call

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person