Mortgage Loan Servicing Clerk, Sr. jobs in Miami, FL

Mortgage Loan Servicing Clerk, Sr. performs administrative tasks to support the mortgage loan servicing group. Reconciles additions and disbursements of escrow accounts, processes payoffs, and reviews documents for accuracy and completeness. Being a Mortgage Loan Servicing Clerk, Sr. requires a high school diploma or its equivalent. Typically reports to a supervisor. The Mortgage Loan Servicing Clerk, Sr. gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Mortgage Loan Servicing Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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ASSOCIATE, RELATION MGR
  • Community Loan Servicing
  • Coral, FL FULL_TIME
  • Overview

    The Associate, Relationship Manager I works as a customer-facing specialist within the Commercial Loan Servicing Department of CLS. Their primary role is to provide top-tier customer service to our commercial loan borrowers across various product types. The goal of the Associate, RM I position is to ensure that each borrower of a portfolio of performing commercial loans has their specific needs met and exceeded.  As an individual and amongst a team, the RM I works to ensure that the customer is engaged and satisfied on all their commercial mortgage needs. This will be a hybrid role either in our Ft. Lauderdale office or our Coral Gables (Miami) Corporate office.


    Responsibilities

    • Provide stellar customer service on a daily basis for both inbound and outbound calls.
    • Note all borrower call dispositions and reason codes in the servicing system of record, servicing applications and pursuant to department guidelines.
    • Update customer contact information and/or submit Change of Record notices to have all information in the system of record be as accurate as possible.
    • Process borrower loan payments as one off or recurring via ACH, as well as set-up repayment plans to resolve any past due commercial loans.
    • Handle inquiries related to escrows (taxes & insurance), contact borrowers for insurance information or other required documentation per the terms of the Loan Agreements.
    • Order loan payoff requests and submit payment processing instructions, as required.
    • Conduct welcome calls introducing borrowers to CLS, provide contact of their assigned RM II, if applicable, request ACH payment, if applicable, and validate loan information in the servicing system of record.
    • Schedule appointments for borrowers and their single point of contact (Relationship Manager II or Sr.) for required matters.
    • Professionally handle escalated customer concerns while following industry best practices.
    • Adhere to department and company policies and procedures and regulatory guidelines.
    • Promptly and accurately, answer customer questions regarding loan information, website accessibility, service transfers, or other servicing matters as may be required.
    • Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis.
    • Handle other duties as assigned.

    Qualifications

    • Competent customer service and/or collection experience, preferably in the mortgage industry
    • Ability to adapt to an ever-changing environment due to regulatory, compliance, and/or business rule changes
    • Strong interpersonal, negotiation and communication (written / verbal) skills
    • Prioritization skills and capable to multi-task successfully within a team structured and call center environment
    • Flexibility to work a varying schedule based on business, client needs and performance metrics.
    • Ability to be a self-starter, motivated, and driven to achieve desired performance metrics, while providing a positive, and memorable interaction with each point of contact
    • Ability to work across multiple servicing and collection platforms
    • Work in the Ft. Lauderdale or Coral Gables offices, minimum of 3x per week.
    • Proficient computer and typing skills (Microsoft Office experience preferred)
    • Must be able to connect to the internet via direct connection / Ethernet Connection (not Wifi)
    • Must have a dedicated workspace to ensure privacy so the customer information is protected
    • Must have internet connection with a minimum download speed of 50 Mbps and an minimum upload speed of 10 Mbps
    • Bi-lingual is a plus

    Certifications, Licenses, and/or Registration:

    No requirements or preferences. 

     

    Physical Demands and Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The noise level in the work environment is usually moderate.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

     

    EEOC

    Bayview is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

  • 22 Days Ago

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Mortgage Loan Originator
  • USA Mortgage
  • MIami, FL FULL_TIME
  • DescriptionWho We AreAt DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mor...
  • 5 Days Ago

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Mortgage Loan Officer
  • American Bancshares Mortgage
  • Miami, FL CONTRACTOR
  • Position Overview Now Hiring!: Mortgage Loan Originator Corporate Headquarters Location: Miami Lakes, FL Compensation: 100% Commission Benefits & Perks: 401k Health, Dental, and Vision Insurance Compa...
  • 18 Days Ago

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Mortgage Loan Originator - Kendall
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Miami, FL OTHER
  • Job Details Job Location: Kendall - Miami, FL Salary Range: Undisclosed DescriptionYou will act as a liaison between customers and our financial institution and will help qualified applicants acquire ...
  • 2 Days Ago

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Mortgage Loan Originator Assistant
  • AMERICAN BANCSHARES MORTGAGE LLC
  • Miami, FL OTHER
  • Job Details Job Location: Coral Way - Miami, FL Position Type: Full-Time/Part-Time Salary Range: Undisclosed DescriptionYou will work under a licensed MLO in a productive, fast-paced environment. You ...
  • 3 Days Ago

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Mortgage Loan Processor
  • Cornerstone First Mortgage
  • Miami, FL FULL_TIME
  • This position requires a Bilingual Candidate - Spanish and English speaking We’re looking for a Mortgage Loan Processor with experience in the lender model to join our top-producing team. If you are p...
  • 24 Days Ago

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0 Mortgage Loan Servicing Clerk, Sr. jobs found in Miami, FL area

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Mortgage Loan Officer
  • Amerant Bank
  • Miami, FL
  • The Mortgage Loan Officer is responsible for originating quality Residential Loan Mortgages to contribute to the overall...
  • 4/25/2024 12:00:00 AM

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Mortgage Loan Officer
  • Society Mortgage
  • Fort Lauderdale, FL
  • Are you a driven and ambitious sales professional looking for your next opportunity? We are currently seeking a Loan Off...
  • 4/25/2024 12:00:00 AM

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Loan Processor
  • Rize Mortgage
  • Plantation, FL
  • Job Description Job Description Job Title Loan Processor Reports To Manager Job Overview A mortgage loan processor gathe...
  • 4/25/2024 12:00:00 AM

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Mortgage Loan Officer
  • Amerant Bank
  • Miami, FL
  • The Mortgage Loan Officer is responsible for originating quality Residential Loan Mortgages to contribute to the overall...
  • 4/23/2024 12:00:00 AM

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Mortgage Loan Officer
  • Society Mortgage
  • Fort Lauderdale, FL
  • Are you a driven and ambitious sales professional looking for your next opportunity? We are currently seeking a Loan Off...
  • 4/23/2024 12:00:00 AM

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Mortgage Loan Officer
  • Clear Choice Lending Group Inc
  • Sunrise, FL
  • Job Description Job Description We are seeking a Mortgage Loan Officer to become a part of our team! Do you work for a r...
  • 4/22/2024 12:00:00 AM

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Mortgage Loan Officer
  • Amerant Bank
  • Miami, FL
  • The Mortgage Loan Officer is responsible for originating quality Residential Loan Mortgages to contribute to the overall...
  • 4/22/2024 12:00:00 AM

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Mortgage Loan Officer & Branch Managers - Remote
  • On The Money Talent Acquisition Partners
  • Fort Lauderdale, FL
  • On The Money Talent is honored to be retained by one of the fastest growing Mortgage Lenders in the country set to go pu...
  • 4/22/2024 12:00:00 AM

Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Clerk, Sr. jobs
$37,843 to $48,203
Miami, Florida area prices
were up 2.9% from a year ago