Mortgage Loan Servicing Manager jobs in Baltimore, MD

Dominion Financial Services (DFS) is a leading nationwide private lender that offers short-term investment loans to experienced borrowers for acquiring and renovating residential real estate as well as long-term loans for rental properties. We are seeking a Portfolio Manager who has the ability to professionally communicate with high level borrowers regarding the status of their loans and investment portfolios with DFS.

This is an exciting opportunity for a leader in portfolio management. This position plays a vital role within the Loan Servicing department and will work closely with the Loan Servicing Manager to align the efforts of the entire servicing team.

Our Company's Core Values

• Integrity
• Accountable & Dependable
• Team Centric
• System & Process Oriented
• Service Ethic
• Organized Efficiency - Risk Management & Compliance

Responsibilities

• Understand all aspects of the real estate transaction, including the loan/investment structure, borrower/partnership/LLC structure, securitization level documents, property management, and market dynamics
• Work with an emphasis on proactive monitoring, governance, risk identification and escalation
• Make sound risk decisions in hand with the business unit's risk appetite and all risk and compliance program requirements
• Provide a single point of contact with our clients and internal departments regarding assigned assets, including monitoring all tasks associated with the assigned assets
• Direct customer contact both inbound and outbound communication (phone/email) including collections, inquiries, issue resolution and assistance.
• Identify and analyze issues and craft strategies to execute remediation and passive loss mitigation strategies for upstream resolutions
• Interact with borrowers/developers/general partners, investors, and other internal and external stakeholders
• Analyze tax returns, property and client financial statements
• Identify loss mitigation strategies and successfully deploy

Requirements

• 5 years experience within Asset Management, Commercial Servicing, Commercial Underwriting, or another comparable field
• Strong relationship building & communication skills
• Bachelor’s Degree required
• Advanced Excel skills

Additional Requirements

• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and/or relationships
• Advanced verbal and written communication skills
• Technically savvy with the ability to pick up new systems quickly
• Strong organizational, planning, and time management skills
• Advanced critical thinking and problem solving skills
• Advanced skills interpreting, applying and explaining written and oral regulations, and instructions
• Applicants must be a self-starter

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Profit sharing program
• Paid time off
• Employee discount program

While At Dominion You Will Enjoy

• Company outings & social events
• Virtual events
• The ability to join various committees to help grow company culture
• Employee discount programs