Mortgage Loan Servicing Manager jobs in Dallas, TX
Mortgage Loan Servicing Manager manages a team that supports the mortgage loan servicing functions. Ensures all documents are accurate and complete. Being a Mortgage Loan Servicing Manager monitors processes and makes recommendations for improvement. May require a bachelor's degree. Additionally, Mortgage Loan Servicing Manager typically reports to a head of a unit/department. The Mortgage Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mortgage Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Mortgage Loan Servicing Manager jobs
Manager Performing Loan Servicing (On-site)
- LE2203 NewRez LLC - Servicing
-
Coppell, TX
FULL_TIME
- Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Manager Performing Loan Servicing is responsible for directly assisting the Director in the daily operations and makes sure the assets under their leadership perform to acceptable levels set forth by upper management. Direct Reports Supervisor Performing Loan Servicing Principal Duties Provide guidance and leadership for supervisors, team leaders and team members company wide. Directly manage Performing Collections (current to 60 DPD) functions as well as Inbound customer service call volume and service levels. Develop, lead, and mentor all team members and supervisors to reinforce skills and increase department effectiveness. Meet all department KPI’s (AHT/EVPH/Quality Composite/Transfer Rate/Adherence/Refi Referrals. Review daily production and performance results and address successes and failures. Manage daily inbound activities to meet departmental strategies and goals. Analyze call volume trends and establish strategies the reduce and control inbound call volume. Set daily and monthly goals for teams and for the individual team members. Manage the performing loan delinquency, roll rates and collection efforts to achieve desired results set forth by management. May assist in developing and managing dialer campaigns tailored to the characteristics of each portfolio. Track results of work efforts to ensure desired levels of production and efficiency are achieved. Adjust strategies where required to account for delinquency trending and/or for new portfolio acquisition. Interview and hire potential team leader and supervisor candidates. Assist in streamlining processes to improve efficiencies across the company. Develop and ensure team members are following QA guidelines as required by regulatory agencies. Performs related duties as assigned by upper management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor’s degree, preferred. 6-8 years’ experience in collections, finance, or related industry with 5 years of direct employee supervisory experience. Experience in a call center environment, inbound and outbound preferred. Knowledge, Skill, and Ability Requirements General management skills required including strong organizational, communication, and leadership skills, preferably in a production environment. Ability to train and motivate employees. Strong excel and computer related skills required. Able to work with deadlines and complete projects on time. Strong conflict resolution skills. Proficiency in data management. Familiarity with the compliance requirements of FDCPA. Moderate analytical skills. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.
- 28 Days Ago
Customer Service Specialist
- RoundPoint Mortgage Servicing LLC
-
Coppell, TX
FULL_TIME
- Position Summary: RoundPoint’s brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint’s reputation, and advances it through su...
- 23 Days Ago
Vice President - Originations Compliance
- RoundPoint Mortgage Servicing LLC
-
Dallas, TX
FULL_TIME
- Vice President, Originations Compliance The Vice President of Originations Compliance is responsible for RoundPoint’s residential mortgage originations compliance program, reporting directly to Roundp...
- 8 Days Ago
AVP - Loss Mitigation Operations
- RoundPoint Mortgage Servicing LLC
-
Dallas, TX
FULL_TIME
- This is a hybrib position, willing to condiser applicants in the following locations: **Fort Mill, SC (Charlotte Metro), Dallas, TX (DFW Metroplex) Minneapolis, MN (Twin Cities)** Position Summary The...
- 24 Days Ago
Investor Reporting Analyst (On-Site)
- Shellpoint Mortgage Servicing
-
Coppell, TX
FULL_TIME
- Who we are:Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
- 1 Month Ago
Loan Operations - Manager, Loan Accounting-Servicing
- Veritex Team
-
Dallas, TX
FULL_TIME
- Job Summary: Within various departments in Loan Operations a Loan Accounting/Servicing Manager is responsible for leading all aspects of the group, ensuring that the loan core and accounting systems a...
- 10 Days Ago
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0 Mortgage Loan Servicing Manager jobs found in Dallas, TX area
AVP, Debtor Credit
- TBK Bank
-
Coppell, TX
- Join Triumph! At Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitme...
- 4/26/2024 12:00:00 AM
Assistant Branch Manager - Dallas
- Texans Credit Union
-
Dallas, TX
- Job Type Full-time Description Serve our members. Develop yourself and your team. Help us be the best credit union in Te...
- 4/26/2024 12:00:00 AM
Cash Servicing Senior Manager
- Workway, Inc.
-
Irving, TX
- Job Description Job Description Workway BancForce is a premier national staffing firm that places qualified job-seeking ...
- 4/25/2024 12:00:00 AM
Financial Service Representative
- Langley Federal Credit Union
-
Carrollton, TX
- ** Financial Service Representative** **Job Category****:** Branch Services **Requisition Number****:** FINAN01799 Showi...
- 4/25/2024 12:00:00 AM
ACBS Functional Consultant - Banking & Financial Services Consulting
- Cognizant
-
Dallas, TX
- ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operat...
- 4/25/2024 12:00:00 AM
Business Analyst - Commercial lending, Banking & Financial Services Consulting
- Cognizant
-
Dallas, TX
- Business Analyst Commercial Lending, Banking & Financial Services Consulting Locations: Onsite at Dallas, Texas ABOUT US...
- 4/25/2024 12:00:00 AM
Defined Benefit Combo Cash Balance Compliance Consultant
- Loren D. Stark Company
-
Dallas, TX
- Job Description Job Description Defined Benefit Combo Cash Balance Compliance Consultant (Work from Home) $82k-$87kEmplo...
- 4/24/2024 12:00:00 AM
Personal Banker I - Floater
- Frost Bank
-
Duncanville, TX
- Job Description It's about interactions more than transactions. Do you love serving others and being a helpful hand rega...
- 4/22/2024 12:00:00 AM
About Dallas, Texas
Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Manager jobs
$79,724 to $114,719
Dallas, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Mortgage Loan Servicing Manager do?
Mortgage Loan Servicing Manager in El Paso, TX
Demonstrated acceptance and thriving on ownership and accountability.
November 30, 2020
Trains, directs, and appraises assigned personnel.
January 15, 2021
Demonstrated acceptance and thriving on ownership and accountability.
January 29, 2021