Mortgage Operations Manager jobs in Elyria, OH

Are you a natural problem solver who is hungry for more and ready to take on new challenges? Do you dream of making a big impact and becoming a true leader in your field? If you’re a proactive and ambitious individual who is excited about taking the company you work for to the next level, we want to hear from you!

Our ideal Operations Manager is:

• Results Oriented. You understand and respect the human side of what we do, but at the end of the day you are focused on producing results and advancing the company.
• Systematic. You have a methodical approach to the work you do and understand the importance of having a process in place to produce repeatable outcomes.
• Decisive. You aren’t afraid to make a decision and learn from the results. When everyone is looking for an answer, you’re who people typically look to.
• Adaptable. You are eager to learn, thrive in a constantly evolving workplace, and are adept at multi-tasking in a fast-paced environment.

RESPONSIBILITIES

As the Operations Manager, you will be responsible for:

Company Performance

• Managing the day-to-day branch operations and making decisions based on company performance metrics, both financial and operational.
• Ensuring branch profitability by developing, implementing and monitoring key performance indicators, reports, budgets, goals, expenses and objectives.
• Participating in branch and company sales & marketing strategy to drive continual growth in top line revenue, market share, margins and profitability.
• Ensuring, increasing, and maintaining the highest achievable levels of employee and customer satisfaction.

Leadership and Team Management

• Providing leadership and helping make decisions to improve performance and achieve high level objectives in all areas and departments within the company.
• Providing supervision and direction of branch staff in sales, service, installation, customer service, dispatching and warehousing.
• Leading weekly management meetings and providing feedback, resolving issues, offering suggestions, and making the connection between different company departments.
• Identification of company needs and the strategic allocation of resources as they relate to personnel, technology, real estate, fleet, tools, and equipment.
• Taking the lead in advertising for, screening, interviewing, and hiring of new employees.
• Leading staff recognition, performance appraisals and reviews and helping set improvement goals per company standards.
• Identification of staff training needs and facilitating the delivery of regular programs to ensure all personnel are properly trained on company standards, industry trends and new products & services.

Operational Management

• Ensuring the quality of materials, craftsmanship and customer service for the company.
• Assisting in the development, monitoring, and management of performance metrics for each production department within the company.
• Identification, development and implementation of processes and procedures to streamline business operations.
• Coordinating, scheduling, and forecasting workload, manpower and inventory needs of the company.
• Reviewing, approving, tracking, and monitoring expenses associated with company issued credit cards, fuel, employee tool allowances.
• Reviewing, approving tracking, monitoring, and planning costs associated with the maintenance, repair and replacement of all company owned and/or leased tools, vehicles, real estate and equipment.

Customer Service

• Establishing appropriate action plans for customer issues that arise and prioritizing accordingly based on level of severity.
• Establishing customer satisfaction metrics, evaluating performance, and coaching staff members to success.
• Building relationships of trust with all employees, customers, and vendors.

Other Responsibilities

• Promotion, participation in and support of local community groups, organizations, and non-profits.
• Branch champion for establishing and maintaining company culture, organizing team building events and company outings.
• Additional administrative and interpersonal tasks and responsibilities associated operating a home and commercial services company.

QUALIFICATIONS

Required

• Experience leading and managing a team of 30 or more employees and/or a company with $10MM in annual revenue.
• Experience and familiarity preparing, reviewing, and analyzing company financial statements to identify trends, red flags and the ability to glean any other information necessary to make informed decisions.
• Demonstrated proficiency with computers, technology, and business software (Microsoft Office, Quickbooks, etc.)

Preferred

• A Bachelor’s degree in Engineering, Business Management or another industry related field
• Experience developing a production schedule and managing a team to meet customer expectations
• Experience or expertise in construction, project management or another technical industry.

Desired

• 10 Years in the HVAC or Plumbing Trade
• Experience and proficiency using a variety of different construction industry estimating, drafting, project management and/or dispatching software.

THE COMPANY – Comfort Control

Comfort Control is a 2nd Generation family business established in 1980 with a loyal customer base, long tenured employees and a large presence in the communities we serve. We take pride in the value we deliver to our customers with exceptional customer service, the highest standards for quality and top of the line products and technology.

WHY WORK WITH US?

• You’ll have the autonomy and authority to make decisions and drive results.
• We encourage change and are never afraid to try something new for the sake of improvement.
• We’re involved…we love giving back and having an impact in the community we live, work and play.
• Our team enjoys helping others…and we’re pretty good at it too!
• We treat and care for our team like they’re family (some are!), and that’s not just lip service.
• We like to have fun…smiling and laughter is a job requirement.

OUR CORE VALUES

• Customer Service
  • We strive to exceed our customer’s expectations with every interaction. We achieve this with our attitude, appearance, and ability to listen to our customer’s needs.
• Ownership
  • We accept responsibility for our actions, avoid blaming others and seek answers when problems arise.
• Mastery
  • We are continual learners, embrace technology, help teach our less experienced co-workers, prioritize safety and are always looking for ways we can improve both personally and professionally.
• Family
  • We have the backs of our co-workers, celebrating together and offering support in times of need. We accept our current role on the team and hold one another accountable, while also prioritizing fun.
• Openhandedness
  • We look for opportunities to get involved, support and improve the communities we serve without doing so for attention or recognition.
• Reliability
  • We are the company our customers call because they can count on us to provide consistent, quality work.
• Trustworthy
  • We always have the customer’s best interest in mind and will be honest, respectful and do the right thing when presented with the opportunity.

Compensation & Benefits:

• Base Salary: $75K
• Annual Profit Sharing/Bonus
• Paid Vacation, Holiday & Sick Time
• Health, Life & Vision Insurance
• Simple IRA w/Match
• Company Vehicle, Gas Card & Cell Phone
• Company branded clothing & apparel
• Company Paid Training & Annual Tuition Reimbursement