Mortgage Operations Specialist jobs in Washington, DC

Learning & Development Specialist

The work arrangement for this position can be remote (if located out of state) or hybrid.

Office is located in Englewood, CO

Job Summary :

Will be responsible for coordinating and delivering consistent quality learning experiences to all employees. The scope of the learning materials will range from process specific information to general industry overviews.

Primary responsibilities include the development, implementation and maintenance of training programs for Pulte Financial Services.

Training includes New Hire Orientation, Mortgage Banking One (MB1), systems and applications (Empower, iPath, Mortgage Underwriter, OneView, ELF, etc.

Internet / Intranet, Customer Service, and any additional projects and / or programs as assigned. Contributes to strategic OSM projects.

Ensures activities undertaken in performing the responsibilities of this position are in compliance with all state and regulatory requirements.

Primary Responsibilities :

• Works as an integrated, collaborative member of the L&D team to deliver training for new hire, MB1, business systems and applications, Internet / Intranet, Customer Service, and any additional projects and / or programs as assigned.
• Develops and modifies training and classroom material programs for new hire, MB1, business systems and applications, Internet / Intranet, Customer Service, and any additional projects and / or programs as assigned.

Must be able to prioritize, schedule, and meet deadlines.

Communicates in a clear and concise manner in the performance of job functions; handles complex situations. Acts as a training consultant to front-line leaders on various training, performance, and change management needs of the organization.

Provides leadership to new employees during new hire orientation training.

Conducts needs assessments, identifies solutions, and designs training strategies for individual projects, including strategic initiatives.

Develops and implements measurement and evaluation strategies. Manages training projects from start to finish with little direction.

Scope :

• Decision Impact : Individual
• Department Responsibility : Single
• Budgetary Responsibility : No
• Direct Reports : No
• Indirect Reports : No

Required Education :

• College degree preferred.
• High school diploma or equivalent required.

Required Experience :

• Mortgage banking experience in loan origination preferred, processing and underwriting a plus; knowledge of origination processes and procedures required
• Knowledge of adult learning principles
• Proficient in MS Office applications
• Demonstrable training skills and experience; training remote employees a plus
• Ability to facilitate small and large group quality learning experiences
• Excellent communication skills (verbal, written, interpersonal and large group)
• Strong writing skills and solid grasp of grammar

Pay range is $75,600-85,000k annually. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

This position is based in Englewood, CO

LI-KH1

hybrid

remote

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings.

If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc.

and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc.

or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.

Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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