Mortgage Quality Assurance Auditor jobs in Frisco, TX

Summary:    Conducts Audits and Quality Checks.


MAJOR ACTIVITIES
                
The goal of the quality program is to audit and document by inspection all internal processes to ensure our customers receive product without variations, defects, or missing components.

•    Conduct audits of operator processes and procedures and perform visual inspections of printed & inserted output from designated machines while ensuring product meets quality & accuracy of specs during their shift.
•    Evaluate scope of job, interpret and understand customer requirements on job work ticket including all materials to be used.
•    Cease production on all non-conforming defects of but not limited to blurry, misplaced/missing print, print on print, duplicate print, missing inserted packages, double stuffed envelopes, missing stock components, missing pages, incorrectly placed outgoing/return addresses.
•    Document rejected material not meeting specifications and mark any/all materials with a red HOLD form and notify supervisors/leads to segregate to HOLD area in department for further review by lead, manager, or customer service rep..
•    Participate in team brainstorming exercises to problem-solve and develop procedures.
•    Identify and communicate areas of improvements for quality control to QA Lead & Quality Assurance Manager.
•    Will comply with all current and future security and compliance requirements.
•    Other duties and responsibilities as directed by the QA Lead and/or Quality Assurance Manager.

                


EMPLOYMENT STANDARDS

Education/Experience: High school diploma with a minimum of 4 years experience in the Letter/Mail industry.

Knowledge and Skills: Required background in quality control or quality assurance.
Background knowledge of Lean Manufacturing and Six Sigma MS Office, particularly Word, Excel, and Outlook. The candidate should have a working knowledge of report writing, preparing professional verbal and written correspondences and email.

Physical Requirements: Must be able bend and stand for prolonged periods, as well as lift 35 lbs.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time
with or without notice.