Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasurable patient experience.
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Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
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Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
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Assists ODs to care for patients in a timely, effective manner, as closely to appointed schedule as possible
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Instruct patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
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Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
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Schedules referral appointments with Ophthalmologists, Crown Diagnostic, Laser Center and completes appropriate paperwork
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Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
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Respond to patient’s telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
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Identifies candidates for FDT testing per company standards of care
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Completes proper coding of procedures for payment collection
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Participates in Practice meetings / projects as requested
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Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc. (in an office without a PCC)
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Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
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Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
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Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
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Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
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Performs other duties within the Practice as requested and as time allows
Requirements:
- High School or GED qualification
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Entry level PC skills to include MC Office, Windows, and Word Processing
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Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
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Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients
Preferred Qualifications:
- Experience evaluating patients for eye exams and dispensing eye exam medications
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Familiarity with medical terms associated with eye treatment
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Experience maintaining patients’ records / files per HIPAA regulations
Benefits
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Medical/Dental/Vision/Life/STD/LTD
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Employee Vision Discount Program
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401(k) with Match
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HSA/FSA
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PTO
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Paid Holidays
- Benefits applicable to full Time Employees only.
Physical Demands
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This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Req Benefits: Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*