National Service Manager jobs in Aurora, IL

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Position Summary

The National Fleet Field Service Manager position requires a strong proactive focus on customer service. Excellent organization skills and superior communication skills, both written and verbal are a necessity. Flexibility to adjust to shifting priorities, the ability to maintain composure, and maintain positive working relationships with a variety of stakeholders is critical to success in this position. The candidate must also possess a solid understanding of Class 7/8 chassis and engine knowledge gained through prior experience in Field Service, Dealership Service, Operations, Customer Service management or engineering.

This position will be remote. Ideal candidate will live in the upper Midwest.

• 
  Provide technical support for Kenworth products to selected National Fleet Accounts to maintain the best possible uptime.
• Negotiate Warranty and Policy settlements with Fleets and Dealers on engine and chassis issues.
• Provide early warning corrective action feedback and field solutions to chassis and engine issues to reduce fleet operational and warranty costs
• Work with the Fleet Accounts to continually improve systems and information to ensure technicians are adequately trained and certified on all Kenworth products.
• Provide Sales and Marketing Support as required.
• Assist in the management of field cases related to litigations, property loss and other legal actions affecting Kenworth and PACCAR as assigned.
• Travel 60%, sometimes on short notice.

Job Functions / Responsibilities

The successful candidate must have the ability to communicate clearly and professionally with Fleet Management and Operations Personnel, Suppliers and Kenworth management to resolve issues in a positive and efficient manner. Strong interpersonal skills are required, and the candidate must demonstrate independent judgment. The successful candidate must be able to manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.

Technical Skills required include experience in the following areas with Kenworth or similar products and systems:

Education:

A Bachelor's degree in a technical field or related required with five years or more related experience preferred. Supervisory experience and/or an MBA are preferred.

Kenworth Product and MX Engine:

• Cab Systems (Mechanical and Electrical)

• Chassis Systems (Mechanical and Electrical)

• After treatment Systems

• Engine Electronic Diagnostic experience

• Engine Mechanical troubleshooting and fault code interpretation

Kenworth Systems or similar systems to the following:

• DWC / SIR (Dealer Warranty Claims/Service Information Record)

• Copics / OPS (Kenworth business systems)

• E-Portal / DealerNet

• ServiceNet, ECAT, Engine Rapido, DAVIE tool diagnostics

Supplier Systems:

• Cummins – RapidServe & QSOL (Quick Serve On-Line) (on-line product support)

• Eaton – Real Time (product support system.

Why work for PACCAR/Kenworth?

• Global Fortune 500 company with a wide array of growth and development opportunities.

• Work alongside experienced goal-oriented colleagues recognized as experts in their fields.

• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

• Medical, dental and vision insurance plans for you and your family.

• Paid Time Off – vacation, paid holidays and sick leave.

• 401k with 100% company match, AND a company paid pension plan after 5 years.

• Tuition reimbursement for continued education – eligible after 1 year of service.

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling, and more

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the National Fleet Service Manager position is $106,300 - $166,300 annually. This position is also eligible for annual incentive bonus compensation with a target of 15% of base pay. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.