Shift Time: Friday 6 PM - 7:30 AM, Saturday: 6 PM - 7:30 AM, Sunday: 6 PM - 8:30 AM
The Tier 2 support candidate will provide second level support to troubleshooting issues on the network and supporting the customer. The Tier 2 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. Tier 2 support areas include network management, enterprise operations monitoring, network incident service response, create and update network mapping, coordination with external users outside the NOC, policy input, and reporting.
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