Network Control Center Supervisor jobs in Farmington, MI

Join Seronda Networks as a Call Center Representative!

About Us: Seronda Networks isn't just a company; we're a community committed to innovation and excellence. Here, you'll discover more than just a job – you'll find a supportive environment where your growth is encouraged, your skills are valued, and your contributions are recognized. Join us as we pave the way for a brighter future together.

Location: Detroit, Michigan

Working Hours: Monday to Friday

Hourly Rate: $17 - $20 per hour

Call Center Representative Overview: As a Call Center Representative at Seronda Networks, you'll be the first point of contact for our customers, providing exceptional service and support over the phone. You'll play a vital role in delivering a positive customer experience and ensuring satisfaction with our products and services.

Responsibilities:

• Answer inbound calls and respond to customer inquiries and concerns promptly and professionally.
• Provide accurate information about our products, services, and promotions.
• Process orders, returns, and exchanges efficiently and accurately.
• Resolve customer issues and complaints with empathy and tact.
• Follow call scripts and protocols to ensure consistent service delivery.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

Qualifications:

• High school diploma or equivalent required; additional education or training in customer service is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced, dynamic environment.
• Proficiency in basic computer skills and familiarity with call center software.
• Previous experience in customer service or call center environment preferred but not required.

Benefits:

• Competitive hourly rate with opportunities for performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.

If you're ready to embark on a rewarding career in customer service and be part of a dynamic team, apply now to join Seronda Networks as a Call Center Representative! Let's work together to exceed customer expectations and achieve success.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.