Network Control Center Supervisor jobs in Missoula, MT

Control Center Technician (5pm-2am)

Company Information:

Street Smart is a mid-market business headquartered in Columbus, MN. For over 20 years Street Smart has played an important role in keeping the roadways of North America safe! We specialize in delivering innovative traffic control solutions by combining the largest fleet of highway safety equipment (for both rent and sale) across the nation with on-demand hardware and software solutions that ensure projects are smarter, more cost effective and safer for our customers, commuters and pedestrians everywhere. Due to our continued growth, we are seeking a highly motivated individuals to join our team as a Control Center Technicians in our Missoula, MT location.The ideal candidate will be embrace using technology to solve problems, be able to focus for extended periods of time and have the ability to multi-task and think on their feet.

Position Overview:

Working in the control center means monitoring over 100 jobs by leveraging the STS patented Real-Time Traffic Management System and the STS Technology Enabled Smart Signal (TESS) Controller. This system provides data to our control center to monitor the status of each job with video as well as provide important metrics and alerts to identify if a job needs a little extra assistance. A great control center technician will be comfortable utilizing technology, great at multi-tasking and a skilled communicator. Additionally, they will have the ability to understand traffic flow and how best to use our signals to ensure traffic moves efficiently and safely.

As you gain more experience, your ability to troubleshoot issues will continue to grow, but you will always have the back-end support of our worldclass software development and technical team to ensure that STS maintains the high level of support our customers have grown accustomed to receiving.

Daily responsibilities will include monitoring system alerts, keeping track of voltage levels on equipment, troubleshooting connectivity issues at the job site (remotely), responding to calls from job sites across the nation and assisting with the set-up and configuration of new jobs.

Job Description:

The shift for this position is from 5pm-2am.

The Control Center Technician will assist in the monitoring and controlling of field equipment. These duties will include:

• Handling multiple calls and communicating with the general public and with contractors and workers on site
• Operating and monitoring portable traffic signals
• Maintaining traffic schedules and job setup
• Looking for any errors in the program and fixing issues
• Communicating with co-workers about problems that arise
• Monitoring trailer voltages, cell connectivity, and Wi-Fi strength
• Logging all calls with a description of the action taken

Skill Set:

• Proficient computer skills
• Multitasker
• Calm under pressure
• Good communicator
• Effective problem-solving skills
• Team player
• Efficient time manager

Qualified candidates must:

• Possess a high school diploma or equivalent
• Be capable of working 40 hours per week
• Preferred background in traffic control or flagging, but not required
• Obtain a Flagging Certification within 6 months of hire date (SSR to pay)
• Obtain ATSSA Certification within 6 months of hire date (SSR to pay)

In addition to working with an industry-leading team, a few of the benefits to working at Street Smart include:

• Career advancement opportunities
• Individual and company incentive plan
• Company-matched 401(k) retirement savings
• Health, Dental, Life Insurance
• Generous PTO
• Informal dress code
• Cell phone

What we Value:

Lead from the front We never settle for ‘good-enough’. We continually push ourselves to be better. We rethink, adapt, and innovate solutions at speed and on the move. Grind the Hard-Yards We’ve built a reputation for doing what it takes to deliver success for our customers. We do the hard yards to understand their challenges so we can spot opportunities and provide solutions that make it easier to unleash the potential of their business. Do it right We care about our work, the people we work for, and the people we work with. We take pride in the job and celebrate our successes together. We don’t cut corners because what we do saves lives.